Service Architect at Ministry of Justice, Remote/UK Office, 6 Months, £Contract Rate

  • Contract Spy
  • Remote (UK)
  • May 09, 2022
6 Months or more

Contract Description

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Location: Hybrid/London, Birmingham, Nottingham, Sheffield, or Glasgow – 2 days in Office 3Days at Home

The Ministry of Justice (MoJ) priorities include improving public safety and reducing reoffending by reforming prisons, probation and youth justice, and building a justice system which makes access to justice swifter and more certain for all citizens whatever their background. Project professionals in the MoJ help to improve the government’s ability to protect the public and reduce reoffending, and to provide a more effective, transparent and responsive criminal justice system for victims and the public.

The Ministry of Justice (MoJ) priorities include improving public safety and reducing reoffending by reforming prisons, probation and youth justice, and building a justice system which makes access to justice swifter and more certain for all citizens whatever their background. Professional working in the MoJ help to improve the government’s ability to protect the public and reduce reoffending, and to provide a more effective, transparent and responsive criminal justice system for victims and the public.

 

As a Service Architect your main responsibilities would be: 

  • Produce formal service requirement assessments (SRAs) to ensure that proposed service solutions arising from any new/changed service requirements and are aligned to the overall Technology Services (TS) service architecture and end-to-end service model.
  • Produce service design deliverables e.g. service design packs, operational working agreements, operational level agreements that are consistent and aligned to the Technology Services (TS) service architecture and end-to-end service model.
  • Update/maintain the D&T Technology Services service model.
  • Capture, update and maintain the base set of Service Management and other (non-functional) service requirements across Technology Services and Service Operations.
  • Maintain the detailed Service Architecture and design process.
  • Manage the service design for products and services to ensure a consistent and coherent service approach for any new demand.
  • Create a collaborative environment and sustain a good service.

 

You’ll have relevant experience in:

  • Ability to visualise, articulate and solve problems and to make disciplined decisions based on available information.
  • Ownership of problems and show initiative in aligning the necessary resources to bring about a successful outcome.
  • An overall perspective on service issues, events, activities and discuss their wider implications and long-term impact. This could include determining patterns, standards, policies, roadmaps, and vision statements.
  • Engage in meaningful interactions and relationships with users/personas and actors putting users first and can manage competing priorities.
  • Make and guide effective decisions, explaining clearly how the decision has been reached.
  • An agile mindset to all aspects of work. Work in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery.
  • Be prepared to take risks and be willing to learn from mistakes and appreciate the importance of agile delivery for digital projects in government.

 

Desirable:

  • Level 3 or 4 ITIL Foundation.
  • Understanding of DevOps and agile frameworks and techniques.
  • Experience in Service transition and service acceptance process.
  • ITIL Process evaluation and re-design.