Service Desk Analyst - 1st Line at Cancom UK Professional Services Ltd, York, £Competitive Rate

  • Contract Spy
  • York, North Yorkshire, UK
  • May 09, 2022
Duration not stated

Contract Description

Service Desk Analyst - 1st Line

Location: York, UK

Department: IT

Job Description

Service Desk Analyst - 1st Line

What does our IT Service Desk do?

This role is located at our York office.

We are looking for you to have the following attributes:

A passion for customer service.

Confident and effective communication skills, both verbal and written.

Comfort working in a highly dynamic, fast-paced and constantly evolving environment.

Strong team ethic.

A hunger for continuous improvement.

A natural talent for seeing the bigger picture and beyond what is in front of them.

Confidence in speaking out when required to do so.

An interest in technology and a restless desire for continuous learning.

Previous service desk/IT experience desirable but not necessary

Within this role we would expect you to:

Act as a routine contact point, receiving and handling requests for support from internal business users.

Respond to a broad range of support activities by providing information to fulfil requests or enable incident resolution.

Provide first line fault investigation and diagnosis, and promptly allocate unresolved issues as appropriate.

Assist with the development of standards, and apply these to track, monitor, report, resolve or escalate issues.

Assist users in defining their access rights and privileges.

Perform security administration tasks and resolve security administration issues.

Investigate minor security breaches in accordance with established procedures.

Contribute to the creation of support documentation.