IT Support Engineer at Babylon Health, London, £Contractor Rate

  • Contract Spy
  • London, UK
  • Nov 26, 2021
Duration not stated

Contract Description

IT Support Engineer - Contractor

LONDON, ENGLAND /
TECHNOLOGY – IT & SECURITY /
CONTRACTOR
 
Are you passionate about resolving IT-related requests quickly and efficiently? Are you interested in contributing to a healthcare platform that puts accessible and affordable healthcare in the hands of every person on earth?  
 
ABOUT THE ROLE
 
We are seeking an IT Support Engineer to join us on a 3 month contract. You will be the first point of contact for a broad range of IT related queries logged via ITSM portal or via phone. This role is part of our End User Services team who are responsible for supporting and maintaining Babylon's IT systems and for providing efficient IT support to all business users.

WHAT YOU'LL WORK ON

    • Providing 1st line support to onsite and remote colleagues/GPs 
    • Setting up and configuring new laptops for new starters and reimaging machines
    • Actioning requests and tasks logged via the ITSM tool and phone in a timely manner and in line with SLAs
    • Create user accounts and grant access to Babylon systems in line with processes
    • Troubleshoot and escalate incidents to the 2nd/3rd line teams
    • Shift pattern work supporting remote GPs

WHAT WE'RE LOOKING FOR

    • 1-2 years experience supporting physical and remote users
    • Active directory and Okta account creations
    • Excellent communication skills (written and verbal) and telephone manner
    • Experience using an ITSM tool and actioning tickets in line with SLAs
    • Supporting Office 365 and G Suite Solutions
WORKING AT BABYLON 
Whether you work in one of our amazing offices or a distributed team, Babylon is highly collaborative and fun! You’ll have a chance to work in a fast-paced environment with experienced industry leaders. We have a learning environment where you can make an impact.
 
WHO WE ARE
We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant. To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.
 
At Babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time…