Business Analyst at Wunderman Thompson Commerce, London, 3 Months, £Negotiable Rate

  • Contract Spy
  • London, UK
  • Nov 25, 2021
up to 6 Months

Contract Description

Business Analyst required for our eCommerce team in Watford. You will be a key part of the team and expected to take the initiative in ensuring the business needs of our client are fully understood and met by the proposed solution.

Responsibilities include:

  • To gather and document requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve facilitating workshops and assessing source documentation from the customer
  • Identify and recommend options for potential solutions and assessing them for both technical and business suitability
  • Create logical and innovative solutions to complex problems
  • Present proposals to clients
  • Analyse business systems in order to recommend efficiencies
  • Provide estimates for future analysis work
  • Work closely with developers and a variety of end users to ensure all solutions deliver customer satisfaction
  • Provide training to users of a new system as required
  • Communicate and collaborate with the test team
  • Plan and work flexibly to meet deadlines
  • Keep up to date with technical and industry sector advances

Customer Service responsibilities:

  • Maintain great client relationships at all levels of the organisation
  • Maintain consistently high levels of client satisfaction and effectively escalating business critical situations to as required
  • Manage situations and relationships both internally and externally


Talented, enthusiastic, focused, eye for detail, professional. Keen to learn and to challenge for smarter ways of doing things; a team player proud of their work who wants to share it. You like working in a fast-paced environment and are ready to inspire outstanding online shopper experiences for consumers and brands, no matter what product, service, sector, device or channel!

You will have a customer-first mindset, with the maturity and initiative to do what it takes keep our clients happy, including some working at client locations. When our clients win - we win!

We need you to be really great at:

  • Extensive analysis experience
  • Business Process mapping and engineering
  • eCommerce and retail experience
  • Production of user stories and acceptance criteria
  • Analysis and design of systems (package integration and bespoke development)
  • Ability to work on your own initiative to an agreed action plan
  • Strong communication skills - as this role requires a high level of communication, interpersonal and presentation skills
  • Strong problem solving, time management and organisational skills
  • Strong commercial awareness and business acumen
  • Energetic, enthusiastic with strong attention to detail

If you know any of this even better

  • Experience with Commerce platforms
  • Database experience

Wunderman Thompson Commerce is a global Commerce consultancy that applies strategy, technical know-how and outstanding design to help its ambitious clients grow through Commerce solutions.

How? By creating inspirational and shopper journeys. It's why we work with some of the most exciting brands around such as Bosch, DFS, Johnson & Johnson, MAC, Nestlé, Sainsbury's, Selfridges, Shell, Specialized, Tempur and Tiffany & Co.

Tell me more! We're an inclusive group of more than 1500 expert thinkers and doers stationed across more than 20 global offices including our new, state-of-the-art offices in Watford, and two agency offices in Central London. Our reputation is based on having the best in the business - people who are inspired yet straight-talking, and who really want to understand not just our clients but their customers. We are passionate about innovation in everything we do, and proud of what our people achieve, empowering and respecting every one of them.

Together, we keep our clients and their customers inspired and ahead through digital, future-ready Commerce solutions and services. When our clients win - we win.

As our business grows internationally, we're seeking new people who share our values and work ethic. We especially want to encourage more women to join, and take a key role in shaping some of the best Commerce sites and experiences in the world.

At Wunderman Thompson, a WPP company, we are committed to actively building a diverse, equitable and inclusive workplace where everyone feels welcomed, valued and heard, and is treated with dignity and respect. As leaders and creative partners across industries, it is our responsibility to cultivate an environment reflective of our greatest asset; our people. We believe that this commitment inspires growth and delivers equitable outcomes for everyone as well as the clients and communities we serve.