Although this role has been advertised as Content + Cloud, please note that you would be employed by Mirus, one of the group's companies'.
We are looking for an experienced 2nd Line Service Desk Engineer to join our Mirus Team in Milton Keynes and provide support to one of our many clients.
Meet customer requirements efficiently and strive to resolve client user issues by delivering the right solutions first time, on time, every time. Identification of recurring issues and trends. Problem ownership with clear, concise, customer communication whilst managing expectations. Mentor and support colleagues through knowledge sharing and practical guidance.
Ensuring the smooth running of our clients systems and network infrastructure
ensuring they get maximum benefits from them. Activities may include:
Service Desk Engineer Role
Knowledge & Experience
Attitudes & Behaviours