ServiceNow Solution Architect at Cisilion Ltd, Remote, 6 Months, £Contract Rate

  • Contract Spy
  • Remote (Remote, UK)
  • Oct 13, 2021
6 Months or more

Contract Description


Cisilion is an award-winning global systems integrator and managed service provider, working with clients in over 70 countries across five continents. We hold Gold Partner status with leading technology vendors including Cisco, Microsoft, and Dell Technologies.

We currently have the opportunity for a Solution Architect with very strong experience of designing and delivering solutions based around ServiceNow. The role is for one of our major clients and will be on an initial 6 month contract.

Key responsibilities include:

  • Technical leadership and acting as a subject matter expert (SME) relating to ServiceNow and its implementation
  • To define and articulate pragmatic and commercially viable solutions to business challenges or opportunities. Includes ensuring all business, application, information/data, infrastructure and security elements are defined to sufficient detail which allows implementation teams to progress. Testing, release/transition and operational/support/service considerations also need to be covered
  • Ensuring all functional and non-functional requirements are met for a particular business challenge or opportunity, or any exceptions are justified, agreed with all applicable stakeholders and signed off
  • Working with the Enterprise Architecture team to ensure solutions align with business and technology strategy, or seeking and agreeing (minimal) dispensations where this makes sense for the organisation
  • Leading and coordinating other SMEs, both internal and external to Deloitte, where these are involved with solution design and subsequent implementation
  • Identification of quick wins or short term transition architectures (eg a minimum viable product) which enables prompt realisation of business benefits at reduced risk, complexity and cost
  • Troubleshooting complex and often intermittent technical challenges

The role does not require any line management responsibility.

Essential skills:

  • Can-do, pragmatic, hands-on and innovative style of working
  • Experience of designing and delivering pragmatic and commercially viable solutions based around ServiceNow. Must be able to demonstrate experience of defining the business, application, information/data, infrastructure and security elements of a solution and how this met functional and non-functional requirements (including how any exceptions or dispensations were handled)
  • Extensive knowledge of ServiceNow and related products. To include integration with other systems (eg SaaS, authentication, Legacy systems)
  • Familiarity with other technology stacks (eg operating systems, system security, integration, database management, Cloud)
  • Experience working within software development or SaaS/cloud architecture groups
  • Outstanding communication skills, both oral and written, including ability to articulate solutions to a senior as well as a detailed/technical audience
  • Strong team player
  • Ability to work with and ensure a quality output from SMEs, including those from 3rd parties
  • Demonstrated ability to adapt to new and emerging technologies, learn quickly and pass on this knowledge onto other team members
  • Managing security review meetings. Ability to influence cross-functional teams of DevOps engineers and developers driving a security culture
  • Understanding of test frameworks for automated testing/compliance
  • Experience in Agile and Waterfall delivery methods in a large-scale Programme Delivery environment

Preferred skills:

  • TOGAF accreditation or BCS Chartered Professional, or Fellow in Solution Development & Architecture
  • Cyber security related certifications/designations, such as: Certified Information Systems Security Professional (CISSP).
  • Familiarity with industry compliance and security standards (eg ISO27001, PCI-DSS)
  • Experience of the HR Service Delivery (HRSD) module within ServiceNow
  • Certifications for CIS - IT Service Management
  • Certification for CIS - Human Resources