Mac Support Engineer at Department for Work & Pensions, UK, 12 Months, £Contract Rate

  • Contract Spy
  • United Kingdom
  • Jul 21, 2021
6 Months or more

Contract Description

We’re seeking a Mac OS IT Support Professional with strong hands-on experience delivering world class end user support with proven Jamf Pro skills and exposure to Microsoft server infrastructure.

Your primary focus will be to support our 100% Mac end user estate, troubleshooting and solving a diverse range of problems along with imaging new devices using Jamf Pro. You’ll also be resolving system access requests and managing account creation and administration via Active Directory.


  • Rich experience supporting Mac OS and MacBook Hardware, including all complementary software along with imaging and patching devices using Jamf Pro, zero touch deployment experience a bonus
  • Proven experience managing and supporting an Active Directory environment including creating users and groups
  • Experience building and managing Windows Server, including patching
  • Working knowledge of Microsoft 365 including creating and managing users and mailboxes
  • Experience or interest in administering Red Hat Linux.




  • Ideally have at least 2 years’ experience of macOS and Zero Touch deployment using Jamf Pro
  • Have an excellent understanding of imaging and managing client endpoints
  • Have a compelling knowledge of supporting common macOS applications e.g. Microsoft Office, Adobe Creative Suite
  • Ideally, you’ll be familiar with scripting and automating desktop processes
  • Problem solver prepared to learn new things.


  • Jamf 200 / 300 qualification
  • ITIL exposure
  • Previous experience of OKTA
  • Experience using both Jira and Confluence