Service Desk Administrator at Connect44 Ltd, UK, £Contract Rate

  • Contract Spy
  • UK
  • Jun 08, 2021
Duration not stated

Contract Description

Service Desk Administrator - temporary contract


* Meet and or exceed customer service levels
* Ensure all service calls are answered promptly and professionally
* Ensure that all requests are processed effectively, within agreed service timescales
* Manually transfer SAR data created in one site access OS to an alternative site access OS
* Effectively manage and transfer SAR in-life changes created in one site access OS to an alternative site access OS
* As required, participate in the on-call 24/7 arrangements
* Self-manage performance against agreed Key Performance Indicators (KPI's)
* Operate a range of team processes to ensure key performance indicators are met
* Flexibility is required to enable the team to operationally cover working hours from 06.00 to 19.00 Monday to Friday & 07.00 to 14.00 Weekends