Senior Service Designer at DHSC, Remote, 6 Months, £Contract Rate

  • Contract Spy
  • Remote
  • Jun 03, 2021
6 Months or more

Contract Description

Contract Term: 6 months       

Contracting Authority: Department of Health & Social Care  

Location: Remote


We are currently searching for experienced Senior Service Designers that we are recruiting on behalf of the Department for Health and Social Care on a 6-month initial contract. This role can be worked fully remote.


The Senior Service Designer will support the development and execution of user-led service design across a range of products and services. They will help users complete their goals across a variety of outlets including policy or health systems. Experienced in user-centred design, they will be able to advocate for the most effective channels for each challenge. They will help teams ensure the user is at the heart of what we do and support effective delivery


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As a Senior Service Designer your main responsibilities would be: 

  • Identify and build strong relationships with stakeholders across large-scale and high-profile projects, influencing and collaborating with them to improve user-centred design and delivery
  • Lead a talented, multi­disciplinary team through each stage of the design process to design user focused and successful services.
  • Use service design methodologies to codesign new solutions
  • Uncover and articulate insights helping the team read between the lines and discover latent needs
  • Create an environment that encourages the sharing of knowledge and best practice between members of the community
  • Role model the use of qualitative and quantitative insights to make robust evidence-based and user-centric design decisions
  • Provide leadership, defining “what good looks like” and best practice
  • Review and provide direction on the work of other service designers
  • Manage relationships between your team and others to ensure consistency and share good practice.



You’ll have relevant experience in:

  • Significant experience of service design within either a government, health or social care setting
  • Experience of Government Digital Service methodologies
  • Experience of working within constraints and the ability to identify challenge where required.
  • Knowledge of best practices in service design.
  • Confident communicator: able to persuade, negotiate, influence and collaborate
  • Good time management and the ability to work without supervision 
  • Ability to get to the heart of an issue, demonstrating expert knowledge in an applied setting