Service Asset and Configuration Manager at OneWeb, London, £Contract Rate

  • Contract Spy
  • London, UK
  • Apr 07, 2021
Duration not stated

Contract Description

With OneWeb, You’ll Get To:

  • Be part of the technology revolution in Space
  • Accelerate your career through fast paced experiential learning and executive-level exposure
  • Work with razor-sharp colleagues in a company where people come first
  • Contribute to the set-up of the Operations Team by the foundations

Who You Are: You’re an Information Technology Service Management wiz, passionate about the adoption of ITSM processes. You have an analytic mind, and are full of ideas. You’re motivate by challenges and positively facing original requests. You know how to persuade the unpersuadable and bring them onboard of new initiatives.

You want to make a real difference in the world by revolutionizing technology in Space. 

What You’ll Do:

  • Define the Service Asset and Configuration Management policy on the basis of use cases and business needs
  • Ensure the policy meets the various Configuration Items (CIs) owners’ needs
  • Gain consensus of the various stakeholders
  • Implement the Configuration Management System (CMS) and CMDB and manage changes.
  • Document all change requests related to the Configuration Management System
  • Maintain ownership of the Service Asset and Configuration Management sub-processes:
    • configuration identification
    • configuration control
    • configuration verification and audit
  • Mentor contributors throughout the Configuration Items lifecycle, and help them to make sure assets are mapped onto the CMDBs
  • Ensure the policy is respected and data quality is in line with the targets
  • Establish pertinent KQI and KPIs and provide regular reporting
  • Escalate any non-compliance having an impact on the service delivery and deserving senior management’s attention

 What It Takes:

  • Degree level in IT, business computing, telecommunications or similar
  • 5+ years in ITSM Service Transition and Service Operations, specifically ServiceNow
  • ITSM framework certification
  • Experience with:
    • Database design

What We’d Love:

  • Experience with satellite communications or telcos

Where You’ll Be: London, UK. 

OneWeb is a global leader in connectivity from Space. We are building a constellation of Low Earth Orbit satellites with a network of global gateway stations and a range of user terminals to provide an affordable, fast, high-bandwidth and low-latency broadband communications services, connected to the IoT future and a pathway to 5G. Find out more at http://www.oneweb.world