Service Design Lead at Dept of Health and Social Care, Remote, 6 Months, £Contract Rate

  • Contract Spy
  • Remote
  • Mar 26, 2021
6 Months or more

Contract Description

We are currently recruiting for a Service Design Lead on behalf of one of our Contracting Authorities.

Imagine having a talent that could benefit someone you’ve never met and solve problems you didn’t even know existed. Well, you do, and you can. And we’re here to help you do just that. At PSR we are the go-to place for talented contractors and temps for a rich variety of public sector roles.

As a Service Design Lead, you will: 

  • Identify and build strong relationships with stakeholders across large-scale and high-profile projects, influencing and collaborating with them to improve the user experience.
  • Create and improve user-centred services efficiently and to a high standard.
  • Review and provide direction on the work of other service designers and user researchers
  • Develop a strategic view across a range of products, focusing on the end to experience of all of our users
  • Manage relationships between your team and others to ensure consistency and share good practice
  • Focus relentlessly on the user need, and ensure every aspect of product development is user-centric and evidence-based


You’ll be/ have:

  • Significant experience of service design within either a government, health or social care setting
  • Experience of GDS methods
  • Experience with working with constraints and ability to identify, challenge, and adhere to them.
  • Knowledge of best practices in service design.
  • Confident communicator: able to persuade; negotiate; influence; network; and collaborate
  • Agile working experience


It would also be good if you had:

  • BPSS Clearance in place