Digital Product Manager Senior at Department for Work & Pensions, Leeds, 6 Months, £Contract Rate

  • Contract Spy
  • Manchester, UK
  • Mar 24, 2021
6 Months or more

Contract Description

Imagine having a talent that could benefit someone you’ve never met and solve problems you didn’t even know existed. Well, you do, and you can. And we’re here to help you do just that. At PSR we are the go-to place for talented contractors and temps for a rich variety of civil service roles.

  • Candidates should be eligible to apply for Security Check (SC) clearance.
  • DWP(UCFS) are willing to waive DBS if they already hold SC clearance, subject to providing evidence


As Digital Product Manager Senior,you will: 

As a Senior Product Manager, you will manage the development of a product. You will work with products which are either highly visible or have key strategic value to the organisation. You will be responsible for strategic and tactical product decisions, using your knowledge of user needs and business goals to frame problems and set priorities for the delivery team. You will also be actively involved in developing the product strategy and managing the product roadmap.

As a Senior Product Manager you will have expert knowledge of product management techniques. You may work as part of a larger product team, managing more junior Product Managers or may work with a Lead Product Manager to manage multiple products.

Own the vision for the product, working with stakeholders to ensure strategic fit and engaging the development team to maintain alignment and buy in

• Develop the product strategy and manage the product roadmap as well as prioritising the product backlog through a range of techniques to maximise value and return on investment

• Identify and communicate user needs to the development and delivery team through the creation of backlog items (user stories) and representing users and other stakeholders at team meetings such as planning and review session.

• Define product goals and metrics, monitoring performance against outcomes.

• Manage, influence and negotiate with stakeholders and communicate progress and achievements, championing the product within the department.

• Lead product team, and ensure the product is developed to an appropriate level of quality taking into consideration expected lifetime, investment and timeframes.

• Support the professional development of associate Product Managers and Product Managers in your area.

You’ll have:

  • Experienced in applying tools, terms and concepts in a variety of ways. Able to be flexible, consider new ways of working and adapt to change. (Level 3) 
  • Understands organisational goals and challenges. Can align research activities across teams to inform policy and proposition. (Level 3) 
  • Ensures that the right actions are taken to investigate, resolve and anticipate problems. Coordinates the team to investigate problems, implement solutions and take preventative measures. Able to dissect a problem to its component parts to identify and diagnose root causes. Able to troubleshoot and identify problems across different technology capabilities. Takes accountability of issues that occur and is proactive in searching for potential problems. Achieves excellent user outcomes. (level 3) 
  • Able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Able to recognise when something does not work and encourages a mindset of experimentation. Can adapt and reflect, is resilient and has the ability to see outside of the process. Able to use a blended approach depending on the context. Able to help teams to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP). (Level 3) 
  • Understands and can help teams apply a range of techniques for data profiling and source system analysis from a complex single source. Able to bring multiple data sources together in a conformed model for analysis. (Level 3) 
  • Understands the difference between user needs and desires of the user. Has experience in meeting user needs across a variety of channels. Able to integrate digital analytics with qualitative data, such as user surveys and user research, to develop hypotheses for testing. Can offer recommendations on the best tools and methods to be used. Able to collaborate with user researchers and can sell/represent users internally. Understands the difference between user needs and desires of the user. Able to champion user research to focus on all users. Can prioritise and defines approaches to understand the user story, guiding others in doing so. (Level 3) 
  • Able to apply experience of multiple parts of the lifecycle. Able to recognise when it is right to move forward and when it is right to stop. Able to recognise the appropriate deliverables and the right people to meet these. Able to work with other agile delivery operations throughout the product lifecycle. Able to plan and engage with the appropriate stakeholders at a particular stage in the project. (Level 3) 
  • Communicate with others in a clear, honest and enthusiastic way in order to build trust. Explain complex issues in a way that is easy to understand. Take into account people’s individual needs. Deliver difficult messages with clarity and sensitivity, being persuasive when required. Consider the impact of the language used. Remain open-minded and impartial in discussions, whilst respecting the diverse interests and opinions of others.
  • Introduce different methods for communication, including making the most of digital resources whilst getting value for money. Monitor the effectiveness of own and team communications and take action to improve where necessary. (Level 4) 
  • Promote diversity, inclusion and equality of opportunity, respecting difference and external experience. Welcome and respond to views and challenges from others, despite any conflicting pressures to ignore or give in to them. Stand by, promote or defend own and team’s actions and decisions where needed. Seek out shared interests beyond own area of responsibility, understanding the extent of the impact actions have on the organisation. Inspire and motivate teams to be fully engaged in their work and dedicated to their role. (Level 4) 
  • Develop and maintain an understanding of economic, social, political, environmental and technological developments to ensure activity is relevant. Ensure plans and activities in your area of work reflect wider strategic priorities and communicate effectively with senior leaders to influence future strategies. Adopt a government wide perspective to ensure alignment of activity and policy. Bring together views, perspectives and diverse needs of stakeholders to gain a broader understanding of the issues surrounding policies and activities. (Level 4) 
  • Encourage, recognise and share innovative ideas from a diverse range of colleagues and stakeholders. Give people space to take initiative and praise them for their creativity. Create an environment where people feel safe to challenge and know their voice will be heard. Make changes which add value and clearly articulate how changes will benefit the business. Understand and identify the role of technology in public service delivery and policy implementation. Consider the full impact of implementing changes on culture, structure, morale and the impacts on the diverse range of end users, including accessibility needs. Identify early signs that things are going wrong and respond promptly. Provide constructive challenge to senior management on change proposals. (Level 4) 
  • Demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations. Deliver a high quality, efficient and cost-effective service by considering a broad range of methods for delivery. Ensure full consideration of new technologies, accessibility and costings. Make clear, practical and manageable plans for service delivery. Ensure adherence to legal, regulatory and security requirements in service delivery. Proactively manage risks and identify solutions. Establish how the business area compares to industry best practice. Create regular opportunities for colleagues, stakeholders, delivery partners and customers to help improve the quality of service. (Level 4 ) 
  • Clarify your own understanding and stakeholder needs and expectations, before making decisions. Ensure decision making happens at the right level, not allowing unnecessary bureaucracy to hinder delivery. Encourage both innovative suggestions and challenge from others, to inform decision making. Analyse and accurately interpret data from various sources to support decisions. Find the best option by identifying positives, negatives, risks and implications. Present reasonable conclusions from a wide range of complex and sometimes incomplete evidence. Make decisions confidently even when details are unclear or if they prove to be unpopular. (Level 4) 

Please note that occasional travel may be required with this role.