Poq is a Software-as-a-Service app platform that empowers retailers to create highly effective and fully-customised mobile apps that provide a superior shopping experience. These apps allow retailers to build stronger brands, sell more products, deepen customer loyalty and deliver highly relevant content, communications and rewards. Poq clients include global brands and retailers such as; Belk, Cotton On, Francesca's, Feelunique, Missguided, Hot Topic, Kurt Geiger and more. To learn more, please visit poqcommerce.com.
The London-based start-up was founded in 2011, the company is VC-backed raising £16.5 million and recently closed Series B funding in 2018, the most recent round was led by Smedvig Capital, with participation from previous backers Beringea and Revolt Ventures.
About the role - Senior Support Engineering Manager
This role is a fixed 6 month interim/contractor assignment or fixed term contract. Reporting directly to our Head of Engineering, you will be responsible for all live apps and lead the support team to continued success as evidenced by performance against our SLAs. You will work closely with our customers and in-house team to provide support, operational maintenance, and offer premium support services. This position is an integral part of Poq’s long-term relationship with its customers, and the efforts put forth by this individual will directly impact the long-term success of our relationships.
You will be a key part of the team that launches and maintains excellent native apps while also taking ownership of our support team, maintaining excellent relationships and prompt communication with our clients and ideally have an understanding of support software, data analytics and configuration tools.
You will manage the Support team, working collaboratively together to ensure your function and team are properly supported and guided. In order to succeed, you must have the passion and energy to work in an entrepreneurial and fast paced environment.
What you’ll be doing
What we’re looking for
We love spending time together as a team, check us out on Instagram.
How to apply
We’d love to hear from you - please email your CV to email@example.com.
GDPR Compliance at Poq
Poq will use the personal data provided by you in your application to contact you regarding matters relevant to the recruitment of this role. Members of the People team and relevant hiring managers and interviewers will have access to your CV during the recruitment process.
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