Project Manager - Innovation in Customer Service Centre at Dept for Environment, Food & Rural Affairs, Remote, 3 Months, £Contract Rate

  • Contract Spy
  • Remote
  • Feb 17, 2021
up to 6 Months

Contract Description

We are currently recruiting for a Project Manager role for the Department for Environment Food &Rural Affairs (DEFRA) specifically within The Rural Payment Agency(RPA) for a 3 month Contract working from home

Rural Payments Agency (part of Department for Environmental & Rural Affairs – DEFRA) requires an experienced senior project manager to oversee the delivery of “Innovations” which is a project to implement new technology in the Customer Service Centre

Imagine having a talent that could benefit someone you’ve never met and solve problems you didn’t even know existed. Well, you do, and you can. And we’re here to help you do just that. At PSR we are the go-to place for talented contractors and temps for a rich variety of civil service roles.

As Project Manager, you will: 

  • Plan and monitor the project to time, scope and budget
  • Lead Risk, issue and dependency management
  • Engaging with and manage project stakeholders
  • Ensure all aspects of the planning is covered not just technology implementation (business change, communications)
  • Managing project progress, including facilitating decisions and approvals at key governance gates

You’ll have:

  • A track record in delivering modern customer contact technology projects within contact centres operating multiple channels
  • Strong PPM skills, delivering to established project life cycles
  • Excellent communication skills both written and verbal.
  • Ability to engage with a broad range of stakeholders at all levels
  • Ability to engage credibly, confidently and positively in debate and discussion
  • Confident in proactively managing risks and issues

It would be great to also have:

  • Project management qualification such as Prince2 or APM
  • Experience in delivering customer contact technology projects of a similar scale and scope, ideally being familiar with the STORM platform
  • Public Sector experience