Contract Description
Company Overview
NGN is a fast-growing provider of fully managed Voice and Data solutions tailored to the SME and Enterprise arena. NGN is also an Energy Brokerage for companies across the UK.
We are looking for a dynamic, self-sufficient, customer-focused individual who has a passion for helping to solve problems and our customer's overall needs, with a genuine interest in the Telecommunications/Technology/ Energy industry.
At NGN we believe that hard work, our company culture, friendly environment and amazing colleagues all work together to create the best possible experience. Each customer interaction is an opportunity to set us apart from the competition and to create a memorable experience.
Role and Responsibilities
Salesforce Administrative Responsibilities;
● Ensuring Salesforce system is performing at the optimal level
● Upgrade/ Configure Salesforce system to allow integration with our website and other platforms utilized within NGN
● Managing the Salesforce roles, profiles, sharing rules, workflows and individual usage
● Maintaining/ Improving current implemented pages for Leads, Contacts, Dashboards and any other data
● Maintaining the Sales Cloud, building custom reports when required
● Salesforce system checks - Diagnostic tests and duplicate entry cleansing
● Evaluating new Salesforce releases/ changes/ updates and implementing accordingly
● Documenting processes; error reports, changes to field history tables
● Preparing reports for all departments with NGN
● Liaise with Senior Management to discuss improvements/ updates to our current system and implement effectively and make it functional within deadlines set (within reason, depending on the scale of the changes)
● Training for internal teams and individually
Internal IT Responsibilities
● Lead IT Projects, including design and deployment of new IT systems and services
● Monitor performance of IT systems to determine costs and productivity levels, making recommendations to improve the IT structure
● Trouble short hardware and software issues related to Internal IT
● Train new team members
● Understand and deliver safety and cyber security protocols
Requires for the role
● Excellent command of the English language both written and verbal
● A Degree in Information, Technology/ Computer Science
● A passion for IT, a positive nature and 'can do' attitude
● At least 5 years' experience within an IT and Salesforce Administrative role
● Experience of amending, updating and implementing changes to Salesforce successfully and promptly, to ensure productivity immediately
● Exceptional organisational ability to create and maintain Salesforce database
● Proficiency in creating Salesforce profiles, allocating roles and managing access and general issue
● In-depth knowledge of Salesforce products and their functionalities
● Ability to integrate Salesforce with other platforms i.e. DocuSign
● Excellent understanding and admin of Office 365
Part-time hours: 8 - 16 per week
Application deadline: 27/01/2021
Expected start date: 01/02/2021
Job Types: Part-time, Contract, Permanent
Salary: £180.00- £250.00 per day
COVID-19 considerations:
We are following the government guidlines to ensure everyone is safe, this role however will be a home-based role, with occasional meetings in our offices in Southgate. Interviews will be held on the phone first then MS Office.
Experience:
- Salesforce Developer : 2 years (Required)
- Salesforce Administrative : 2 years (Required)
Education:
- Bachelor 's (Required)
Licence:
- Salesforce (Required)
Work remotely:
- Yes
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