Voice Core Reporting Engineer at Connect44 Ltd, Slough, £Contract Rate

  • Contract Spy
  • Slough SL1, UK
  • Jan 05, 2021
Duration not stated

Contract Description

A Voice Core Reporting Engineer to work as a Performance Management Engineer within a large team to produce and collate reports across the following function: Voice Core, Mobile Access and Transmission. This will be achieved by access to numerous Mobile Network Hardware platforms such as Ericsson, Nokia, Huawei & Alcatel.Working hours are between 22:00 and 07:00 (GMT) including a one hour break. Work is required 5 nights per week between and Sunday and Thursday. Any additional work required above the agreed shift.

Responsibilities:

  • Provide reports to allow SLA / business targets to be achieved.
  • Following structure of reports will be required
  • Daily Capacity reports
  • Weekly Capacity / target reports
  • Monthly SLA / contractual reports
  • Run out of hours reports to support Projects
  • Control all reports / Proforma detailing counter structure etc…
  • Regular customer meetings - (Conf call / On-line meeting etc…)

Qualifications:

  • Proven knowledge of Ericsson, Nokia, Huawei Mobile Network platforms to enable the creations of reports.
  • Capability on Performance platforms such as Proptima (MYCOM) to allow reports to be built and maintained.
  • Excellent Excel skills using Marcos (VB), Pivot tables etc….
  • Access to customer database
  • Ability to work as part of a team
  • Ability to perform job functions to standards under pressure of tense/confrontational situations
  • Ability to remain calm and courteous with demanding/difficult customers and/or situations
  • Ability to provide concise and clear, written and verbal reports
  • Ability to work independently
  • Fluent communication in English (Written & Verbal)

Essential experience:

  • 3-10 years minimum experience of working in the Telecoms industry.
  • Experience of producing and delivering customer presentations
  • Proven ability to interact with diverse customers in a multi-cultural environment
  • Experience of the software development life cycle desirable but not essential