User Experience Research Analyst at Dept of Health and Social Care, London/Remote, 6 Months, £Contract Rate

  • Contract Spy
  • Remote (London, UK)
  • Jan 04, 2021
6 Months or more

Contract Description

The DHSC are looking for a User Experience Research Analyst to analyse qualitative and quantitative user experience research and complaints data at local, regional and national level to develop a picture of user experience and related diagnosis so as to prioritise areas to focus on

Role Description

  • Lead on the user experience ‘voice of the customer’ measurement framework, working with and contributing to, the central VoC programme to enable detailed tracking of the user experience by locality, user journey stage (moment of truth), segment, site type, test type and supplying partner so that it is possible to plan and execute both strategic and continuous improvement actions.
  • Synthesize customer research data and 'voice of the customer analysis ' to create a summary of customer pain points, needs and attitudes.
  • Use insight to inform direction and prioritisation for key focus areas needed to remedy, optimise or potentially transform key areas
  • Building on the Service Design work, create a commercial framework that sets out the principles, goals and measures to be built in to supplier RFIs, RFQs and contractual agreements (either retrospectively or as part of future agreements) that ensure the strategic goals and objectives for the User Experience can be delivered in a multi-supplier ecosystem.

You will need:

  • User experience research professional
  • Customer / user experience focus and professional
  • Insight-led with a curious passion to know more
  • Ideally but not essential; experience of complex physical distribution and/or system based networks
  • Self-starter and able to work under own steam and as part of a team
  • Excellent at stakeholder management
  • Ability to construct new surveys, or and analyse, synthesise and create actions from existing data
  • Strong ability and experience in both strategy and execution
  • Be less theoretical and much more practical
  • Experience of working in a highly agile environment
  • Logical thinker and decision maker
  • Quick learner and able to think whilst moving forward
  • Sound commercial acumen
  • Ability to prioritise and manage expectations
  • Sound judgment
  • Must be a learner not a knower
  • A good human with a passion for making a difference