Technical Infrastructure Analyst at prosource.it, Aberdeen, £Contract Option

  • Contract Spy
  • Aberdeen, UK
  • Dec 30, 2020
Duration not stated

Contract Description

About us

prosource.it is a managed IT services provider focusing on infrastructure, operational and project requirements across the corporate enterprise market. Our global office presence extends from Aberdeen and London in the UK to Houston, Calgary and Dubai. We have a workforce of +500 staff and contractors worldwide and continually have opportunities in challenging and rewarding roles. At prosource, we pride ourselves on being agile, accepting and embracing change and always doing the right thing for our Customers. Our team is built with dynamic, talented and dedicated individuals, who are committed to service excellence, are full of enthusiasm for their specialism and have a desire to keep their skillset current. Teamwork and a "can do/what will it take " attitude is key to working at prosource.

An excellent opportunity has arisen for a Technical Analyst with solid infrastructure experience to join us on a contract or permanent basis in Aberdeen. The successful candidate will coordinate and liaise with delivery teams and the business.

What to Bring

  • Extensive infrastructure support experience preferably within an Oil and Gas setting
  • Experience in:
  • o Netapp
  • o Linux
  • o DELL Networker and vProxy
  • o Virtualisation with preference for Nutanix technology
  • Strong service management (ITIL) experience
  • A good understanding of working with remote services
  • Experience of installing, configuring and supporting Microsoft technologies and products in both physical and virtual environments
  • Excellent communications and interpersonal skills and ability to liaise with individuals up to Senior Leadership level
  • Problem solving skills
  • Proven documentation skills
  • Ability to be self-supporting and proactive
  • An awareness of emerging technologies and demonstrable desire to stay current
  • Relevant degree in IT
  • Technical Microsoft/VMware/Citrix certifications

What you'll do

  • Provide Hands & Eyes for Remote administration services
  • Provide coordination for the service being delivered to IT users, Asset and/or Business Functions
  • Pro-active resolution of incidents, requests and queries relating to IT User for onshore and offshore locations
  • Maintain alignment of service delivery principles, processes and tools with other Teams
  • Take ownership and pro-actively expedite technical Incident management for IS teams in the supply of IT Operations services
  • Take ownership and pro-actively expedite technical Request fulfillment for the IS teams in the supply of IT Operations services
  • Deliver IT services in a complex multi-vendor, multi-supplier environment
  • Take ownership and pro-actively expedite trending and monitoring (including Capacity Management) to affect continual service improvement
  • General monitoring of Server operating system support
  • Service delivery in partnership with vendors, service providers, third-parties

We are committed to recognising and rewarding hard work and offer a competitive benefits package which includes but is not limited to private medical and dental insurance, group life assurance and training and development for all our staff. Bring your career aspirations to us and we will provide you with the opportunities to shine and develop your career.

If you are enthusiastic, willing to always learn and looking for a challenging but rewarding position where you work for a forward thinking organisation who offer excellent opportunities, please send you CV to our Recruitment Team.

www.prosource.it

We can only consider candidates who are legally entitled to work in the UK at the time of application.

Reference ID: 1087

Job Types: Full-time, Contract, Permanent

Work remotely:

  • Temporarily due to COVID-19