Level 3 Wintel Engineer - DV Ceared at Ministry of Defence, Corsham, 12 Months, £Contract Rate

  • Contract Spy
  • Corsham, UK
  • Nov 20, 2020
6 Months or more

Contract Description

Are you an experienced Wintel Engineer looking for a new contract opportunity? Do you have extensive Wintel administration and implementation experience with current experience of working within a Level 3 IT service desk / help desk environment? If so PSR would like to speak to you.

As DV Cleared Wintel Engineer, you will: 

  • Be responsible for delivering specialist skills supporting Microsoft Windows (and associated deployed products and services
  • Have the specialist skills and experience in order to troubleshoot system and network problems including the diagnosis and resolution of hardware and software incidents and problems
  • Operate as a member of the OpNET Service Desk team
  • Capture and triage issues relating to Windows Server and related technologies including Exchange, Skype, SharePoint, SQL, ADFS, Active Directory (AD), DNS, PKI, VMware, Virtual Desktop Infrastructure (VDI), SolarWinds
  • Administer AD including Group Policy Objects. Administer and monitor virtual server infrastructure
  • Conduct root-cause analysis, propose resolution of technical issues relating to Windows Server and related technologies (as above)
  • Keep up to date with advancements in relevant technology and processes
  • Maintain security infrastructure including antivirus (AV) software, firewalls and endpoints
  • Administer backups, disaster recovery including service restoration
  • Performance monitoring of the IT infrastructure and proactive monitoring of systems and services
  • Use knowledge of TCP/IP to troubleshoot WAN/LAN issues
  • Contribute to the creation, management and evolution of polices, processes and procedures
  • Work within and to OLA/IBA/SLA thresholds for incidents, requests and problems
  • Concurrently manage several open tickets and mini projects
  • Contribute to reports and statistical analysis of own aspects of service desk operations
  • Establish a good working relationship with the business and 3rd party support personnel
  • Maintain awareness of new and/or changed services and capabilities being introduced into the live environment


You’ll have:

  • A valid and active DV Clearance
  • Current experience of working within a Level 3 IT service desk / help desk environment
  • Extensive Wintel administration and implementation experience, including Microsoft Windows Server OS, Windows 10, and related technologies - Exchange, Office 2016, O365, Skype, SharePoint, SQL, ADFS, AD, DNS, PKI, VMware, Virtual Desktop Infrastructure (VDI), SolarWinds
  • Manage backup and (disaster) service recovery
  • Network troubleshooting, TCP/IP and general WAN/ LAN troubleshooting experience.
  • Able to assemble and manage DHCP and DNS and fix issues related to them
  • Extensive understanding of AD, SCCM, SMTP, SCOM, DNS, PKI, AV, SQL & RDS
  • Experience in administering a VMware infrastructure including HA, DRS and ideally SRM
  • Excellent troubleshooting and problem-solving skills
  • Demonstrate excellent communication skills, written & verbal
  • Strong organisation and planning skills with exposure to matrix management
  • Knowledge and recent experience of service management process and practices, specifically Incident, Knowledge, Problem and Change Management processes
  • Formal Service Management qualification, ITIL v3 Foundation minimum
  • Familiar and competent with office automation tools

It would be great to also have:

  • Previous Defence experience
  • Experience of deployed Operational Service Management (OSM)
  • Experience of working on multi-mission domains using deployed military CIS
  • Formal qualifications in project management preferably PRINCE2 and Agile
  • Experience with the development, introduction and use of Service Level Agreements
  • Experience of MS PowerShell CLI and SCCM administration, packaging and deployment
  • Experience with Cisco network implementation, administration and troubleshooting; CCENT min, but CCNA Routing and Switching ideally.