Operations Analyst at Smart DCC, Manchester, 4 Months initial, £Negotiable Rate

  • Contract Spy
  • Manchester, UK
  • Nov 20, 2020
up to 6 Months

Contract Description

Becoming an Operations Analyst with Smart DCC:

Fantastic opportunity to secure an initial 4 months contract as an Operations Analyst within our MCC function. Working in a small team of operations analysts, the Operations Analyst role is a critical part of the MCC, accountable for the real time monitoring and analysis of live migrations with the primary focus of protecting the DCC live service and DCC Users.

What you'll be doing:

  • Play an active role in the MCC operations team to manage and control scheduled migrations
  • Ensure the DCC network and Users are protected during SMETS1 migration activity
  • Monitoring of migration activity interpreting real time data to identify trends and potential risks to live service
  • To halt or suspend migration activity in the event there are risks to live service or DCC Users
  • Work across the organisation to understand root causes of migration incidents and ensure resolved
  • Confirm the transition of migrated installations to the Early Life Support

What we're looking for:

  • Experience in a similar role, Incident Manager, Major Incident Manager, Senior Support Analyst
  • Understanding of ITIL Processes
  • Strong experience of technology operations tools and technologies
  • Experience of interpreting visualised data and acting on insights and trends
  • Proven experience of problem solving and analytical thinking
  • Experience of working in matrix management structures and to work effectively as part of a team

About Smart DCC

Smart DCC believes in making Britain more connected, so we can all lead smarter, greener lives. We've built the secure infrastructure that's going to support the mass roll out of smart meters across the country. Our universal, secure network will be in 30 million homes and businesses, making it the largest network in Britain. That makes this a truly exciting time to join us. You'll be part of a team that's supporting the country's transition to a low-carbon economy, and helping to ensure an affordable, secure and sustainable energy supply for the future. If you thrive in environment of change and innovation, then Smart DCC is the place for you.

Smart DCC are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

What's in it for you?

  • A competitive day rate