IT Manager at Cyber-Duck Ltd, Remote then Borehamwood, £Contractor Rate

  • Contract Spy
  • Borehamwood, UK
  • Nov 19, 2020
Duration not stated

Contract Description

Your manager

Your day to day management will be by the Operations Manager and Finance Director. You will be managed by an experienced part-time (non-exec) IT Director with over 25 years experience.
This role is based at Elstree, Hertfordshire along with remote working during the pandemic.
Key duties include: Team support* - Surrounding workstations, devices, software and guidance for software as a service through to security and data organisation. Lead response on our ticketing system and respond to managers daily on relevant channels to high-level themes and issues. Ability to support remote team members in a variety of locations.

  • On-boarding / Off-boarding- ****Working with the Ops Manager, you will ensure that new, existing and staff leavers go through the right IT procedures and review staff, business and client productivity.
  • ISO27001- Working with the Ops Manager, you will help to upkeep these standards in the business through policy updates, recurring tasks, quarterly audits, continual improvement, maintenance, management reviews and audit support (feeding into ISO9001). Being able to manage risks, backups, change-control, documentation and oversee GDPR standards in the business.
  • Infrastructure- Upkeep, patching and accountability for our physical and digital network, telecoms/VOIP and systems, data maintenance,DR, telecoms and security. This includes operational IT software that is required to run the business. You will need to help review our IT budgets and plan our spend. Periodic review of our digital and physical infrastructure to ensure we get the best value, source the best supplier and ensure ROI.
  • Client Support- Oversee any urgent client emails. Assist the Tech and DevOps teams with client support pertaining to domain names and SSLs, emails, server installs, threat, patch updates and proactive issue monitoring (for our infrastructure, e.g. routers and servers).
  • Auditing- Auditing work from home inventory and staff ergonomics
  • Adhoc- Additional duties will be required including but not limited too helping with office management related to cabling, desks and also ensuring remote workers are comfortable and connected

The right candidate will have the following skills and experience

  • Be able to support Mac, iOS, Microsoft Windows and Linux machines
  • Windows Active Directory management
  • Ideally have QNAP NAS experience
  • Ubiquity routing devices and access point experience
  • Backup and DR experience with remote backup such as AWS
  • Administration experience around Office 365, Maas 360 and JAMF
  • Systems admin of Linux Ubuntu 12.04.5 LTS literate to a good level
  • Understanding how to install PHP/MySQL and troubleshoot errors
  • Knowledge of Trello, Slack and Notion amongst other tools
  • Willingness to learn new tools

Part-time hours: 30-40 per week

Job Types: Full-time, Part-time, Contract

Salary: £0.00 per year


  • Flexible schedule


  • Monday to Friday


  • Mac and iOS: 2 years (Required)
  • Microsoft windows and Linux: 2 years (Required)
  • Active Directory: 2 years (Preferred)

Work remotely:

  • Yes, occasionally