Location: HOMEWORKING but must be based within commutable distance to our Head Office in Wimbledon
Contract Type: Contract/ day rate - 6 months
Hours: Full time (35 hours per week)
Domestic & General’s purpose is to keep our customer’s world running by delivering an essential service that never lets them down. We are on an exciting journey, transforming our business in line with the Group’s Strategy outlined in an ambitious five-year plan.
We have an exciting opportunity for a Service Design & Transition Manager to join our Technology & Change department.
Reporting into the Head Of Service Design & Transition the SD&T Manager is Responsible for ensuring that all proposed new and changes to services are designed and transitioned to agreed service acceptance criteria aligned to availability, stability, security and capacity requirements.
You will be assigned to our Information Security and Infrastructure portfolios and will be working with Design Managers, Architects, Project Managers and IT Technicians as well as numerous other interactions within the business. You will be exposed to the full project lifecycle however your focus will be on ensuring that all necessary service teams are ready to support the new/amended services.
An information Security Roadmap has been approved, containing projects such as Multi Factor Authentication, Secure external file transfer. The infrastructure portfolio contains many end of life upgrade projects as well a cloud migrations.
About The Role:
**Please note that initially, the role will be based working from home but will move to a hybrid model of home and office-based working in the future.
To be successful in this role, you will have:
Note that the Service Design and Transition Manager will sometimes be required to work outside of normal hours on a periodic basis, in order to support and manage the transition of new services and releases.