Digital User Researcher at Dept for Environment, Food & Rural Affairs, Birmingham, 6 Months, £Contract Rate

  • Contract Spy
  • Birmingham, AL, USA
  • Nov 18, 2020
6 Months or more

Contract Description

We are currently recruiting for a Digital User Researcher for one of our Contracting Authorities.

Imagine having a talent that could benefit someone you’ve never met and solve problems you didn’t even know existed. Well, you do, and you can. And we’re here to help you do just that. At PSR we are the go-to place for talented contractors and temps for a rich variety of civil service roles.

As Digital User Researcher, you will: 

  • Plan, design and prepare a range of user research activities to support the design, development and continuous improvement of a project or programme.
  • Carry out a wide range of user research activities from recruiting participants, preparing discussion guides and moderating research sessions.
  • Lead colleagues to analyse research data and synthesise clear and actionable findings, including working closely with analytics colleagues to create a rich picture of user behaviour.
  • Communicate user research findings to help the team and wider organisation develop a deep understanding of users and their needs.
  • Work closely with product managers, designers and developers to turn user research findings into stories and actions that lead to valuable product and service features.
  • Build user centred practices in an agile multi-disciplinary team.

 

You’ll have:

  • Experience of managing, executing and analysing research sessions
  • Demonstrable knowledge of, and passion for, user-centred design practices for both public facing and internal services
  • Proven experience of eliciting user needs for products and services
  • Experience of working in an Agile environment with designers and developers to create new digital products and services
  • In depth knowledge of a broad range research methodologies and when to use them

It would be great to also have:

  • Experience of researching with socially excluded groups and people with access needs
  • Experience across devices: desktop, tablet and mobile, tools and transactional services, especially those with complex user journeys
  • Knowledge of GOV.UK and the Government Service Standard