Experience: 6+ years
Reporting to: Head of Delivery
The role of Technical Delivery Manager is to work as a hands-on project and managed services delivery manager within our Delivery team. You will be responsible for the management of the full life-cycle of client projects, and the on-going delivery of managed services for retained clients.
This includes the planning and monitoring of all incidents, change requests and small projects; to coordinate the gathering of requirements, plan and deliver to agreed budgets and with appropriate methodologies, to successful completion.
It includes the day-to-day support and co-ordination with a Project Director of resources within a client DevOps team to ensure the delivery of the client requirements managing SLAs and backlogs in line with the overall programme needs - taking ownership of queue management, routing and progression of tickets.
The role will require resource coordination and prioritisation with the Operations managers and the Project or Programme Director to ensure that appropriate efficiencies are maintained across the client’s DevOps team. They will need to liaise with Clients, Internal users and support personnel to ensure incident, change/project requests are dealt with in a timely manner which may be out of Rufus Leonard’s standard office hours.
Work with the account team to, among other things:
• Experience in similar delivery environments
• Experience in an Agency environment
• Familiar with software design and development methodologies
• Familiar with ITIL
Who we are
We are Rufus Leonard, we engineer extraordinary experiences.
We're the independent digital experience agency that engineers a meaningful difference for our clients’ customers.
We’ve been creating competitive advantage with award-winning work for some of Britain’s best-loved service organisations for over 30 years, including Lloyds Banking Group, BBC, Lloyd’s Register, Reckitt Benckiser, British Red Cross and WWF. From supporting the AA to be always on patrol through 1-click request roadside assistance, to democratising fitness via The Gym Group’s supportive on-boarding process for gym newbies.
Founded in 1989, we're over 75 people strong and you’ll usually find us within the walls of the historic Drill Hall building in Farringdon. Our culture is vitally important to us and we do everything we can to make Rufus Leonard a great place to work. We are ambitious for the agency, our clients and our people.