CRS Extranet - Outcomes for Alpha at Maritime & Coastguard Agency, No specific location, for example they can work remotely, , £Fixed Price

  • Contract Spy
  • No specific location, for example they can work remotely
  • Oct 13, 2020
Fixed Price

Contract Description

Summary of the workImprove the current Coastguard Rescue Service Extranet service by replacing and modernising the website to meet the needs of our Volunteer users and the content owners. The future service must have appropriate information content, management, system maintenance management information capabilities in place and output adheres to Government Digital Service Standard
Latest start dateFriday 23 October 2020
Expected contract length
LocationNo specific location, for example they can work remotely
Organisation the work is forMaritime & Coastguard Agency
Budget range
About the work
Why the work is being doneThe CRS extranet enables rescue service, informs volunteers, and helps them to carry out their duties in a consistent and safe manner. This enables HMCG to fulfil its responsibilities towards the CRS volunteers who will use the new provision, aligns the work with the strategic direction of the MCA, links to the MCA business plan and to other local/mandatory/ statutory requirements.
Problem to be solvedThe Coastguard Rescue Service (CRS) website is a central repository of guidance to support the effective operation of the Coastguard Rescue Service. The system contains operational procedures, guidance and documentation for all aspects of the CRS activities.
The site is on a Live-Link platform; however, the supplier has withdrawn support for this service and the newest version of software has not been procured. The platform is not protected by any level of support contract and is maintained by I&T under a "best endeavours " approach
Who the users are and what they need to doAs a user I need to be able to access information quickly and easily on a variety of devices so that important guidance is readily available and can be acknowledged so that I can complete my volunteer activity efficiently and compliantly.
As a content manager I need to be able to review and maintain the information held on the site so that the information is kept up to date and relevant so that the volunteers can achieve their tasks.
Early market engagementWe have completed the Discovery session with our volunteers and Content Managers who have identied the following:
- The content on the existing site is exceptional but they are frustrated with the lack of search functionality
- Volunteers feel they don't have ownership over the site
- The system is outdated and slow running often making it difficult to use
- They believe the back - end process is complicated
- There are only a handful of content managers who are confident with maintaining the current site
- There have been issued with opening and downloading documents
- Management Information data is not collected from the the current site and would be beneficial in identifying future improvements
Any work that's already been doneDiscovery Phase has been completed internally and the discovery report can be shared as part of the Alpha phase activity
Existing teamThe Project Team includes MCA staff:
Senior Delivery Manager
Business Analyst
User Researcher
Technical Architect
Operational Standards - Content Manager
Coastguard Rescue Service Representative

To support with
1.Front-end development work on a prototype Coastguard Rescue Service (CRS) Extranet and provide support and guidance to the project team.
2. Implement workflows, content management toolkits and MI to optimise the governance and performance of the prototype CRS Extranet
Current phaseAlpha
Work setup
Address where the work will take placeNo specific region, work can be completed remotely
Working arrangementsBe available to work with the project team for 8 weeks within office hours (09:00 - 17:30). The individual should be able to access the MCA Office 365 site set up specifically to create the prototype
Security clearance
Additional information
Additional terms and conditions
Skills and experience
Essential skills and experience
  • Have experience designing services for users who access the site using multiple devices (laptop, mobile, tablet etc.)
  • Evidence proficiency in UX, UI and interaction design techniques
  • Evidence proficiency in creating prototypes, to support user research, stakeholders and design team decision making
  • Demonstrable experience of responsive UI design and a good understanding of front end development techniques
  • Have well rounded technical understanding to collaborate on technical specifications
  • Have experience of planning, documenting and communicating the design process and concepts in a clear, concise manner
Nice-to-have skills and experience
  • Experience of GDS guidelines and principles
  • Experience working in Agile environment using SCRUM or other Agile frameworks
  • Previous experience working with Public Sector clients
  • Knowledge across the digital design sector applying research in new design technologies to the benefit of the team and service
How suppliers will be evaluated
How many suppliers to evaluate3
Proposal criteria
  • Technical solution
  • Approach and methodology
  • How the approach or solution meets user needs
  • How the approach or solution meets your organisation's policy or goal
  • Estimated timeframes for the work
  • How they've identified risks and dependencies and offered approaches to manage them
  • Team structure
  • Value for money
Cultural fit criteria
  • Work transparently and collaboratively in a no-blame culture, encouraging all to fail fast and learn from mistakes
  • Demonstrate experience of supporting and coaching other team members Strong team working experience with the ability to think and problem solve independently
  • Engage with team to create an environment for knowledge sharing
  • Evidence their confidence to challenge the status quo
  • Evidence of taking responsibility for their Work
Payment approachFixed price
Additional assessment methods
  • Case study
  • Work history
Evaluation weighting

Technical competence


Cultural fit



Questions asked by suppliers
1. [11:31 AM] Nathan Coppen
And so it begins
xe2 x8b[11:31 AM] Nathan Coppen

A supplier has asked a question about 'CRS Extranet - Outcomes for Alpha'.

They asked:

Is there an indicated budget range for this opportunity?
up to £18k excl. VAT