CRM Specialist at ZX Ventures, London, Part-Time, £Project Basis Freelance Rate

  • Contract Spy
  • London, UK
  • Oct 02, 2020
Hourly/Freelance

Contract Description

Role Type: Contractor/Freelance, Part-time, Project Basis

About Tapproom

Tapproom is a network of the brightest, specialist Digital focused talent within the global growth and innovation arm of AB InBev, the world 's leading global brewer. We 're looking for ambitious, freelance talent to accelerate growth across our portfolio of brands and retailers on an on-going, project basis.

About The Role

We 're looking for a talented Freelance CRM Specialist to join our dynamic and passionate team on an on-going, project basis. The successful candidate will work across our portfolio of eCommerce businesses, helping them to engage and retain customers to deliver incremental business growth.

Roles & Responsibilities

  • Design insight driven CRM strategies which meet key business objectives
  • Analyse CRM programmes to understand performance and highlight key growth opportunities
  • Define strategies which incentivise loyalty and aid customer retention
  • Manage the design and build of new email programmes
  • Manage CRM projects, working cross-functionally with a wide variety of stakeholders

Reporting And Analysis

  • Define key KPIs and track CRM performance against them
  • Unearth key insights around CRM performance to inform future strategy
  • Provide CRM thought-leadership to the wider project team

Required Experience

  • An outstanding track record of driving eCommerce sales growth through CRM
  • A deep knowledge of a variety of ESPs and data platforms
  • Excellent written and verbal communications skills
  • Outstanding organisation and project management skills
  • A dynamic self-starter, both creative and commercial with the ability to hit the ground running
  • The ability to work cross-functionally with a wide variety of stakeholders
  • An strong eye for detail

Desired Skills & Experience

  • A knowledge of Zaius and the Dot Digital Engagement Cloud