SC Cleared - Desktop Support Analyst (Inside IR35) at Ministry of Defence, Winchester, 6 Months, £Contract Rate

  • Contract Spy
  • Winchester, UK
  • Jul 01, 2020
6 Months or more

Contract Description

We are currently creating a pipeline for Desktop Support Analyst roles that we will be recruiting for across several Government Organisations and Contracting Authorities in the coming weeks / months.

Imagine having a talent that could benefit someone you’ve never met and solve problems you didn’t even know existed. Well, you do, and you can. And we’re here to help you do just that. At PSR we are the go-to place for talented contractors and temps for a rich variety of civil service roles.


As Desktop Support Analyst, you will: 

  • Ensure Incidents and Service Requests are resolved within agreed time scales set out by the service operating level agreement
  • Document all incident resolutions to ensure knowledge data base is up-to date
  • Develop, schedule and implement training. Provide technical support based on problem tickets raised
  • Perform routine housekeeping and vulnerability patching
  • Install bespoke applications
  • Maintain systems security in accordance with security policies and legislation
  • Produce status report and MI where required
  • Respond to customer enquiries in a timely and professional manner

 

You’ll have:

  • Valid and active SC Clearance
  • Experience in the Information and Communications Technology - Desktop/ Application Support field
  • Knowledge and understanding of Vlans and Horizon