Project Support Officer - Contract at CLS Bank International, London, £Contract Rate

  • Contract Spy
  • London, UK
  • Jul 01, 2020
Duration not stated

Contract Description

Job purpose

The Project Support Officer (“PSO”) will provide support to projects within the CLS Internal Business Change ("IBC") Portfolio as well as providing limited support to the Technology Business Management team specifically managing the interlock scheduling process.  Additionally, the PSO will provide support to the Head of the Internal Change Portfolio managing several portfolio-level tasks to assist with the smooth running and organization of the team.


Projects will cover; system upgrades, replacements, and new tooling for CLS's internal divisions (e.g. HR, Compliance, Finance, Risk etc.). The portfolio is predominantly composed of cloud system upgrades and cross-divisional transformations. The PSO will be required to support multiple projects simultaneously. 


The PSO may also be expected to provide cover for IBC team members for short periods of time and be given small initiatives/projects to manage independently.  The PSO role will report to the Head of CLS’s Internal Business Change Portfolio.


Essential Function / major duties and responsibilities of the job

With support from the Portfolio and Project Manager(s), day to day responsibilities include:


·         Provide project support on assigned projects:  Tasks include (but not limited to) Managing day-to-day governance aspects of the project, including Plan, Finances and RAID. Chairing periodic project meetings, taking minutes, creating trackers, following up on actions and drafting project materials.  Liaison with project stakeholders (onshore and offshore), CLS's project management office, technical teams, and external delivery partners.  And any other ad hoc project tasks set by the project manager

·         Manage portfolio level tasks: Support the department head in completing tasks at a portfolio level e.g. take ownership and ongoing management of the portfolio test resource allocation process, maintaining the team SharePoint site etc.

·         Manage updates to the Enterprise Risk Management Roadmap:  Understand the content of the ERM roadmap, liaise with workstream leads, collate workstream updates and produce reporting for relevant boards

·         Manage the change interlock scheduling (c. assumed 20% of role): Managing the process to ensure proactive planning of all technology deployments, ensuring options analysis is provided where priority decisions are required.  Suggest improvements to enhance the process for planning technology deployments




Experience / Qualifications / certifications essential and desired for successful job performance

Essential Experience

- At least 2 years’ experience of working within a project environment

- Practical experience of Project Support and Administration for medium-sized projects

- Good working knowledge of an end-to-end project lifecycle preferably within a Financial Services environment

- Experience of working in a highly procedural project environment, including liaison with a Project Management Office (PMO) on a day to day basis

- Experienced in creating well-structured and good quality project documentation

- Excellent skills in the use of the MS Office suite of tools, Microsoft SharePoint and MS Project


Desirable Experience

- Experience in working on projects spanning multiple divisions / departments

- Experience of working with 'cloud' projects

- APM, PMI, or Prince2 qualified

- Knowledge and experience of both waterfall and agile methodologies

- Experience working directly with senior stakeholders



Success factors / ‘How’. Personal characteristics contributing to an individual’s ability to excel in the position

- Enthusiastic

- Self-motivated and autonomous

- Strong people management skills

- Effective communicator

- Good interpersonal skills

- Strong problem-solving capabilities

- Strong attention to detail