User Experience Designer at Virgin Red, London, £Day Rate

  • Contract Spy
  • London, England, United Kingdom
  • May 22, 2020
Duration not stated

Contract Description

The Virgin group - a unique group of companies changing business for good, giving customers more choice and better service whilst having fun along the way. Taking bold from finance to health to travel to space. What these companies haven't been before is truly connected...that is, until Virgin Red was created.    


Ooh, I'm intrigued


Virgin Red is launching this year, well okay, it already exists but it will become a whole lot bigger and better, rewarding customers for living a life more Virgin. Customers will be able to earn and spend a new kind of currency, Virgin Points (currently Virgin Atlantic Flying Club Miles), across a wide range of partners and Virgin companies - giving them access to both everyday rewards and a curated list of exclusive experiences.


And by being the hub connecting the Virgin companies we can get a deeper understanding of our customers and open up new opportunities for our partners. It's bold, unique and customer experience driven - Virgin in a nutshell.


 Sounds great


We're currently building our team made up of Virgin company lifers, loyalty experts, technology whizz's and random others! Right now, we're looking for TWO UX Designers to join our Product team on a contracting basis. 


Key responsibilities are:


  • Contribute to the strategy for user experience and design projects across the full range of Virgin Red and platforms. 
  • Utilise User Centred Design to identify the requirements for user needs and meet the objectives of the business.
  • Develop user experiences from research insights and analytics. Delivering design solutions and supporting hi-fidelity assets for responsive web and native apps.
  • Create a consistent experience across Virgin Red's ecosystem, ensuring that it reflects the values and personality of its brand.
  • Maintain Virgin Red's design system and documentation of journeys, interaction patterns and specifications.
  • Facilitate the evaluation of design ideas and participate in the validation of user interfaces. Ensuring product experiences are technically feasible and usable by the broadest of audiences.
  • Collaborate with product, agile delivery teams and partners in defining requirements and delivering innovative solutions through a User Centred Design approach.
  • Work closely with counterparts and partners across Virgin. Promoting the value of user experience and product design. Communicating progress and ux design intent to stakeholders.
  • Ensure that the product design output of Virgin Red is viewed as a leading innovator by the loyalty service industry and audiences. Evolving experiences to reflect user trends and emerging technologies.


OK, what do I need to show

For this role we need you to have:


  • Expertise in the User Centred Design processes and applying them in the development of products.
  • Experience in translating quantitative and qualitative research and business requirements into effective design solutions across responsive web and native apps.
  • Demonstrable mastery of user experience, interaction and visual design.
  • Ability to visualise designs through lo and hi fidelity sketches, storyboards, mockups and prototypes.
  • Ability to produce user journeys, flow diagrams, wireframes, sitemaps, functional specifications, guidelines and client facing documentation.
  • Experience of applying brand guidelines to user interfaces and maintaining the supporting design systems.
  • Expertise in both lab and remote usability testing.
  • Expert user of a wide range of digital tools for conceptualising, designing and prototyping e.g. Adobe CS, Sketch, Invision, Principle, Miro etc ...
  • Experience of working with Lean UX and Agile Methodologies.


Desirable Skills


  • Experience of designing loyalty service products and a deep understanding of how the audience interacts with these services.
  • Experience of designing for online travel services.
  • Experience of working with multichannel brands across a range of platforms.
  • Experience of working in a large audience facing company.




  • Educated to university level in a design related subject or equivalent experience.
  • Shareable online portfolio or PDF.


So, ready to lose your virginity and join the Virgin Red team? We want to hear from you.