Wintel Analyst - West Sussex (Contract) at UST Global, West Sussex, 3 Months +, £Market Rate

  • Contract Spy
  • West Sussex, UK
  • May 11, 2020
up to 6 Months

Contract Description

UST Global seeking Wintel Analyst to be based in West Sussex

*Shift work, weekend work and being on-call will be required*

What you'll do

  • Work as part of a Global multi-locational cross-Matrix team in a dynamic and high pressured environment
  • Adhere to the Global Policies and Standards
  • Attend training courses related to the Serviceline as well as taking ownership of your own career progression through continual learning
  • Form a professional working relationship with all levels including the Service Desk, Operations, Engineering teams and external vendors in order to share, assist and learn as well as to ensure cohesive incident ownership and resolution
  • Proactively own incidents, problems, issues and change requests whilst adhering to the documented processes within the scope of the Global Serviceline whilst adhering to SLA's and OLA's where relevant
  • Provide an excellent level of ticket management throughout the incident, change, problem or issue, and escalate within agreed guidelines and timelines
  • Act as a technical resource for Change Requests, maintenance, firmware upgrades and recurring patch cycles
  • Utilise documented Standard Operating Procedures and other documentation provided
  • Highlight any cost saving, shift left or automation opportunities, gaps or possible improvements in the Standard Operating Procedure library, other support documentation and general processes w
  • Adhere to Information Security and Compliance policies and standards
  • Provide the highest level of internal customer service during direct or indirect customer interaction

The Knowledge, Experience and Qualifications That You Will Have

  • A love for technology, a desire to learn and an eagerness to progress
  • Experience of working as part of a global team
  • Experience of managing a ticket based workload
  • Experience providing support using documented operating procedures and processes
  • Ability to effectively and efficiently prioritise and execute tasks within a high pressured environment

Knowledge of the following

  • Wintel Technologies
  • Microsoft Windows Operating Systems
  • IIS
  • File Systems
  • DNS/DHCP/DFS
  • Identity & Security
  • Anti-virus
  • Domain Controllers, Active Directory
  • Single Sign-On/ADFS/MFA
  • Security tools
  • Segregated environments (eg DMZ)
  • Patch Management
  • Certificate Management
  • Virtualisation & Automation
  • Citrix
  • Virtualisation/VMWare/VDI
  • Automation tools
  • Hyper converged technologies
  • PowerShell Scripting skills

The Knowledge, Experience and Qualifications That Will Help

  • Experience of working in the financial sector
  • Experience, knowledge or a qualification in the ITIL Framework
  • Experience of ServiceNow and Splunk
  • Experience of UCS B class and C class Servers
  • Knowledge of storage and backup solutions
  • Knowledge of Cloud computing
  • Working in an Agile environment
  • A degree-level qualification in a computing or technical discipline