Becoming a Service Architect With Smart DCC
Great opportunity to secure a Service Architect contract, the purpose of the Enterprise Service Architect is to ensure that DCC operates cutting edge, innovative, value driven services that meet the business needs. This is an initial 6 months contract with scope for extension and can be based from Manchester or Ruddington.
What You 'll Be Doing
Work as part of a team who are responsible for the production of DCC Enterprise level Service & Process Packages
Own and deliver end to end packages with the view of 'what do we need to operate '
Determine a sustainable Service Operating Model
Lead on programmes and projects of work, acting as Subject Matter Experts and ensuring the solution delivers the best option for the customer
Interpret, qualify and where necessary improve service requirements
Own and develop templates and standards for all team output within the DCC EcosystemWhat we 're looking for:
Extensive experience in designing E-2-E services, developing and implementing sustainable and scale-able service management processes and procedures from scratch
Experience in selecting and applying service management principles, policies and techniques in the definition of Service Designs in operational environments
Customer focused with ability to identify and understand and deliver to the (internal and/or external) customer 's needs
Strong vendor management experience and understanding 3rd party support contracts, proven ability to manage ambiguity, conflict and prioritisation
Creative problem solving and analysis skills with an ability to identify service gaps and develop and implement solutions meeting the needs of the business
Able to think laterally to consider options which will optimise the service to meet the needs of the business About Smart DCC
Smart DCC believes in making Britain more connected, so we can all lead smarter, greener lives. We 've built the secure infrastructure that 's going to support the mass roll out of smart meters across the country. Our universal, secure network will be in 30 million homes and businesses, making it the largest network in Britain. That makes this a truly exciting time to join us. You 'll be part of a team that 's supporting the country 's transition to a low-carbon economy, and helping to ensure an affordable, secure and sustainable energy supply for the future. If you thrive in environment of change and innovation, then Smart DCC is the place for you.
Smart DCC are part of Capita Plc, a leading UK provider of technology enabled business services. We 're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We 're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you 'll have the opportunity to grow and develop your career in any number of directions.
What 's in it for you?
A competitive day rate