Application Coordinator/Analyst at Health Systems Support, Woking, £150-£400 per day

  • Contract Spy
  • Woking, UK
  • Dec 04, 2019
Duration not stated

Contract Description

The Trust is embarking on the biggest programme of clinical pathway transformation it has ever undertaken. This exciting and challenging programme aims to fundamentally change how we deliver health and care in a way that is both clinically and financially sustainable. In implementing the 'My Care' programme, we will be guided by ensuring we do the right thing for our patients and carers, people and communities as well as creating a working environment which better enables our staff to deliver the best care they can every day. The key to unlocking this major programme of change is the engagement and involvement of service users and staff in delivering the changes needed. This work will be supported through the introduction of a comprehensive Electronic Patient Record (EPR) system. We are working in partnership with our preferred EPR supplier, Epic, to deliver this transformational programme of work and will have the active engagement of our STP partners.

Job Purpose

As an Application Co-ordinator/Analyst the post holder is responsible for:

  • Assisting with the delivery of the Trust's new electronic patient record (EPR) system

within a designated team;

  • Gaining an Epic qualification through successfully completing Epic's training

programme within a specified timeframe;

  • Matching agreed workflows with those already built into Epic's EPR system and/or

configuring the Epic system using configuration tools to tailor the system;

  • Analysing and suggesting ways to improve current workflows and working practices;

Assisting with testing of the systems to ensure it is safe, usable, secure and robust.

Communication

  • Maintain regular communication with other configuration teams and relevant supplier staff;
  • Negotiate and persuade senior Trust staff to accept changes to working practices which will improve efficiency, patient flow and/or patient experience;
  • Work with Principal Trainers to ensure awareness of build development and changes;
  • Work with Principal Trainers to incorporate feedback from training sessions into future developments or make urgent changes to build as appropriate;
  • Initiate, arrange, chair and/or participate in meetings between senior Trust staff and/or Programme colleagues to discuss workflows and/or areas of concern and/or take notes of any action points;
  • Use conflict resolution strategies in response to barriers of understanding or acceptance faced by or from the configuration teams and/or wider Trust audience;
  • Demonstrate/present complex build work (Epic software) in an easy to understand format to individuals and/or groups of Programme and/or Trust staff, including at senior and director level;
  • Develop and maintain effective networks and relationships with internal and external contacts;
  • Propose and implement changes to working practices and encourage and advise
  • Trust staff to accept these changes to improve efficiency, patient flow and/or patient experience;
  • Report configuration progress on a weekly basis to the Configuration Manager;
  • Maintain regular communication with other configuration teams and relevant supplier staff;
  • Work with Principal Trainers to ensure awareness of build development and changes.

Analysis and judgement

  • Analyse and review test progress and variances to define recommendations to maintain schedules and raise any risks or issues highlighted through testing to the appropriate level;
  • Investigate end users' preferences and populate databases as part of the configuration process;
  • Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application;
  • Ensure that the Epic system is configured to meet new 'best practice' ways of working, in order to achieve cost-saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks and seeking assistance from the Senior Application Co-ordinator/Analyst or Configuration Manager when required;
  • Analyse and document simple to complex clinical and administrative workflows (user requirements), information, data collection and/or reporting requirements and use this information to configure the designated epic module to meet these requirements;
  • Log issues as they arise and update administration systems accordingly. Liaise with colleagues and the supplier to achieve resolution and escalate unresolved issues through the Senior Application Co-ordinator/Analyst or Configuration Manager as appropriate;
  • Self-teach from supplier manuals to solve problems in build.

Management

  • Work in a complex and unstructured multi-disciplinary environment; be able to act with minimum guidelines. Be an expert in the application area;
  • Work with Principal Trainers to incorporate feedback from training sessions into future developments or make urgent changes to build as appropriate;
  • Assist with training colleagues in the application area and deliver specialist training when required;
  • Delivers specialist training and demonstrations to staff.

Planning

  • Be responsible for own area of work, working autonomously to plan and organise workload to meet multiple and often conflicting deadlines;
  • Initiate, arrange, chair and/or participate in meetings between Trust staff (including senior Trust staff) and/or the Programme Implementation Team to discuss workflows and/or areas of concern and/or take notes of any action points;
  • Chase colleagues and Trust staff to provide information in a timely fashion to enable deadlines to be met;
  • Meet regularly with the Configuration Manager and/or Application Design and delivery lead to negotiate with review and prioritise the scope of the applications/infrastructure in accordance with Programme plans;
  • Plan the design and delivery of complex modules within the EPR.

Job Types: Full-time, Contract

Salary: £150.00 to £400.00 /day

Experience:

  • Epic EPR: 1 year (Required)

Licence:

  • Epic Credential Trainer (Required)