User Researcher LB Lambeth, London, to £400 per day

£300 - £400 per day
  • Contract Spy
  • London, UK
  • Dec 04, 2019
up to 6 Months

Contract Description

Important dates

Published Tuesday 3 December 2019
Deadline for asking questions Tuesday 10 December 2019 at 11:59pm GMT
Closing date for applications Tuesday 17 December 2019 at 11:59pm GMT


Specialist role User researcher
Summary of the work Project is designing a tool to reduce the number of invalid planning applications, and make the existing system easier to use. Specifically looking for an experienced user researcher to engage with users and stakeholders. The vision is to develop something openly available for any council to use.
Latest start date Monday 6 January 2020
Expected contract length Project runs until 26 March 2020
Location London
Organisation the work is for LB Lambeth in partnership with Open Systems Lab, Camden, Wycombe, Lewisham and Southwark councils
Maximum day rate Maximum day rate of £400. The provision will require a 3-4 day commitment for the duration of the project. Ideally with a pre-meet at an agreed date between the 18th and 23rd December.

About the work

Early market engagement  
Who the specialist will work with Working with LB Lambeth's delivery project team and Open Systems Lab (OSL) and partnering authorities.
What the specialist will work on 1. Help identify suitable users and stakeholders to engage for user research;
2. Work closely with our software designer and team to frame, design, conduct and document the user and stakeholder research and testing ;
3. Engage users/stakeholders in the testing of prototypes;
4. Carry out moderated usability testing;
5. Analyze, present and publish report on findings in line with MHCLG Digital Funding requirements.

Work setup

Address where the work will take place The work will primarily take place in London at LB Lambeth and OSL's offices however there may also be a requirement to travel to Wycombe District Council to understake user research/testing and potentially also the boroughs of Camden, Southwark and Lewisham.
Working arrangements Likely to be 3-4 days a week, on site, face to face in close collaboration with the team as agreed. Expenses will be limited to travel between Lambeth and partner authorities for specific research meetings to be agreed in advance.
Security clearance  

Additional information

Additional terms and conditions  

Skills and experience

Essential skills and experience
  • Experience of leading user research and creating the testing/analysis environment and conducting interviews and obtaining relevant consents
  • Past experience where you had lead testing for a similar (alpha) stage of project
  • Experience of setting up and carrying out moderated usability testing
  • Knowledge of how to best engage with users and stakeholders as well as how you would go about testing for user/stakeholder feedback
  • A recognized expertise in user research/testing methodologies
  • Have a free diary to provide the required commitment to the 26th March 2020
  • Excellent communication skills
  • Experience of involving a team in user research and helping them develop a deep understanding of their users
  • Expertise in reviewing and analysing the results
  • Ability to present clear findings in writing and report format so that they are easily understood
  • Experience of undertaking research/testing with a broad range of users, including those with limited digital access and confidence and people with a range of visual, hearing, motor and cognitive impairments.
  • Modelling insights gained from user research into formats - such as personas, user journey maps - and providing final project reporting
Nice-to-have skills and experience
  • Experience of working in a local authority environment
  • Experience of working in/with the local authority planning application service
  • Enthusiam
  • Good knowledge of the planning service
  • Friendly and approachable / good people skills

How suppliers will be evaluated

How many specialists to evaluate 10
Cultural fit criteria
  • Work as a team with our organisation and other suppliers
  • Be transparent and collaborative when making decisions
  • Share knowledge and experience with other team members
  • Can work with clients with low technical expertise
  • Have a no-blame culture and encourage people to learn from their mistakes
Additional assessment methods
  • Reference
  • Interview
Evaluation weighting

Technical competence


Cultural fit