Wintel Engineer at Exception Ltd, Glasgow, 6 months, £Market Rate

  • Contract Spy
  • Glasgow, UK
  • Oct 11, 2019
6 Months or more

Contract Description

Wintel Engineer - Citrix - VMware - XenApp

Exception is currently looking for a Wintel Engineer to join an existing team based in Glasgow.

The role will be working on a major Citrix and VMware upgrade, previous experience of this, along with strong Citrix skills, including troubleshooting and Scripting, VMware ESX and XenApp is required

This will be part of a team providing support, implementation build and problem analysis of the Wintel estate.

The estate consists of vendors including IBM, HP, Quantum, Microsoft, Citrix VMWare, Veeam and Networker.

The role will involve managing and responding to incidents and Service Requests within the Server storage estate and the problem analysis and resolution of the incidents that have occurred.

  • Adherence to SLAs
  • Identification, investigation and resolution of incidents
  • Root cause analysis of the incidents and solution recommendation
  • Effective and efficient management of the incident queue
  • Effective and efficient management of operational systems and services
  • Escalation of incidents within agreed SLAs
  • Timely and accurate reporting and recording of the incidents within Incident Management System
  • Efficient and effective response to monitoring and alerting tools
  • Compliance with security policies and procedures
  • Creation and updating of documentation
  • Provision of system storage as required
  • Delivery of Service Requests

Exception is a Digital Solutions company that helps customers transform digitally and realise their opportunities so their businesses can reach new horizons. Our services include DevOps, Agile Software Development, Programme & Assurance, Intelligent Client & Cloud Transformational services.