Operations Transformation Senior Consultant at Deloitte, London, £Day Rate

  • Contract Spy
  • London, United Kingdom
  • Aug 14, 2019
Duration not stated

Contract Description

Your Opportunity


Join our ambitious and pre-eminent Private Sector Operations Transformation team, where we lead on architecting innovative operating models to help our clients improve lives; designing processes and journeys to optimise costs and create amazing customer experiences; and undertake business-wide transformation in a digital age to enable growth and market success. Our Operations Transformation team are both business model and industry specialists working across sectors with some of biggest and most exciting organisations in the UK and globally. We are looking for likeminded individuals who want to be at the heart of this team designing and driving the future of business.


Your Role


As a Senior Consultant within our Operations Transformation team you will help clients to innovate and transform the heart of their organisations and their business models. This could mean developing new digital operating models, undertaking strategic cost optimisations, leading a big multi-unit transformation or even building a brand new business, through integrated design management.


You will support our clients to deliver complex international programmes, often working as part of a multi-disciplinary team, including others from strategy to technology and including operations, programme leadership, organisational design and change expertise from across Deloitte. You will often be the operational 'glue' that binds together the multiple disciplines and drives the programme through skilful design and agile delivery.


You will develop your management capabilities leading and managing project workstreams and teams, whilst also playing an active role to contribute to the growth of Deloitte's Operations Transformation capability team. We equally value you taking an active role in developing yourself and taking advantage of the vast personal growth opportunities that Deloitte offers, to build and diversify your skills, experiences and character.


Our aim is to leverage the experience we have across our team in parallel with our experience in digital technologies, blending strategic thinking with technology expertise to develop and implement effective and efficient operational delivery models. Deloitte practitioners are frequently the people in our clients' programmes who drive a step-change improvement in the speed and quality of delivery.


The nature of the work varies but your work is likely to involve the following:


  • xc2 Working with our clients to understand their organisations, users, and customers today to design and deliver Operating Models, and the experiences they create, that are fit for purpose, ambitious and successfully realise their strategic intent;
  • Supporting clients on the impact of Digital on their business, and how they can look to embrace and leverage emerging technologies and ways of thinking to radically improve their business and team performance;
  • Assisting client teams working across diverse parts of an organisation to identify opportunities and develop solutions to address these;
  • Working as part of a team with senior clients (frequently engaging C-suite level) to identify and deliver sustainable cost savings;
  • Supporting strategic reviews of entire organisations or functions within organisations at a system, organisation, service or functional level;
  • Providing support to client teams in identifying areas of innovation that encourage new ways of working and enhance the existing business model;
  • Leading small project teams, components of engagements and identifying opportunities for the firm to improve engagement profitability.
  • Demonstrating the firm's capability and identifying opportunities for client needs.


You will work effectively within our diverse teams and contribute to our inclusive team culture where people are recognised for their contribution and support each other.


Your work, your choice


At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.



London with UK travel.


Work pattern:

This is a contract opportunity. The role is on a full-time basis.


Your professional experience


Essential criteria:


  • Experience of working on operational improvement, strategy or transformation projects;
  • Experience of working on operating model designs;
  • Experience of leading small teams;
  • Demonstrable experience of managing relationships across a broad range of stakeholder groups;
  • Supported or led the design and delivery of large business change programmes;
  • Understanding client needs and translating them into feasible solutions aligned with their business strategy;
  • Experience of performing robust, methodical data analysis on large datasets to inform recommendations;
  • Excellent interpersonal skills and experience of working with senior business leaders;
  • Quick thinkers - 'ability to think on your feet' and adapt where necessary;
  • A real passion and enthusiasm for operational design and delivery and thinking creatively to solve client issues;




  • Experience of working on high-profile and complex engagements;
  • Experience in applying data visualisation and data analytics tools to support decision making (e.g. Tableau);
  • Previous consulting experience, whether as an independent advisor or in-house within industry;
  • Good knowledge of consulting methodologies and tools;
  • Knowledge of AI and Robotics


Your service line: Consulting

Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients' trickiest.  


About Deloitte


Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it 's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.


What do we do?

Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.


Beyond the UK: North West Europe within a Global firm

The UK, Ireland and Switzerland, Belgium, the Netherlands and the Nordics (Denmark, Finland, Iceland, Norway and Sweden) have combined to create a new Deloitte North West Europe firm. This is to support our aspiration to be the undisputed leader in professional services and to increase our global influence and lead in EMEA.

A broader geographical shape will create new career development opportunities, helping us develop the very best talent across the region and the world.


What do we value?

At Deloitte we foster a collaborative culture where talented individuals can produce their best work. We value innovative thinking, diverse insights and a genuinely distinctive level of customer service. We value difference, with respect at the heart of our inclusive culture, and we support agile working arrangements. Hear from some of our people already working at Deloitte in agile ways. We are proud to have earnt a Top 10 place on the 2018 list of Top 30 Employers for Working Families for the eighth consecutive year, and to have been listed in The Times Top 50 Employers for Women for each of the last three years.