Product Manager at HMRC, All UK Regional Centres, 4 Months, £Competitive Day Rate TBD

4 month contract
Day Rate to be discussed

We want to maximise the potential of everyone who chooses to work for us. We offer a great work life balance. You have the opportunity to work at any of our brand-new Regional Centres and to also work remotely. Contracts vary in length dependent upon the project with the possibility to extend.

Your time spent with us short or long term will be invaluable - your skills and expertise are needed to deliver the largest digital and transformation projects in Government. There really couldn’t be a better time to join HMRC for your new contract opportunity!

About the Project

The Digitising Post Programme (DPP) is a major transformation initiative focused on modernising how HMRC creates, manages and delivers outbound customer communications. The programme aims to move highvolume correspondence away from paper and towards secure, efficient digital channels, improving customer experience, strengthening compliance, and reducing operational cost. DPP is currently entering Discovery, where we are defining the endtoend vision, requirements and design approach needed to build a scalable, futureproof digital communications capability that supports HMRC’s longterm strategic objectives.

Key Responsibilities:

• Set the product vision, strategy and scope: Define how the product will work to support the organisation or service’s goals, and set the scope for what the product will initially do as an MVP, to how it will continually improve or the organisation and end user needs change for a large product or service.
• Stakeholder management: Engage with stakeholders to understand their goals from the service and product, secure their buy-in for the product vision and roadmap, and maintain good working relationships, including managing negotiations over the scope and timelines for product development.
• Collaborate with multidisciplinary product teams : Collaborate with a multidisciplinary team, which could include user researchers, service designers, business analysis, and software engineers, to shape and build the product.
• User Insight Integration: Work with performance analysts and user researchers to gather customer insights on products for iteration and improvement.
• Develop and maintain the roadmap prioritise the order in which high level features and functionality is built and released, based on what is most valuable to build first, and communicate this through roadmapping. Get buy in for the roadmap from key stakeholders and maintain the roadmap, prioritising and adding enhancements to the product over time to continually improve the product.
• Develop and maintain the backlog: Identify the team tasks (“user stories”) to build the functionality on the roadmap, and create a backlog of user stories. Implement the relevant processes such as sprint planning or kanban, so the team is regularly working through the backlog to build and release features, and maintain the backlog to a hiqh quality standard.
• Build and maintain products to a high quality standard: Collaborate with colleagues such as designers, user researchers, BAs or engineers to create products that are highly reliable, usable, and accessible for users with accessibility needs, in line with the government service standards.
• Track and improve product performance: Product managers should be able to define how the product will support the organisation’s goal, how that success will be measured (by defining the objectives and key results), and measure progress against these. The should be able to identify improvements and iterations based on feedback to make products more successful.
• Option Evaluation: Collaborate with area leads to assess development options for products or services, including high-level financial implications.
• Community Engagement: Actively participate in the product management community of practice through initiatives, sessions, talks, or activities that help other product managers.
• Support and develop other product managers: this can be through line management, coaching or mentoring more junior product managers or supporting peers.

Essential Criteria

• Demonstration of strong stakeholder management and communication skills, including experience of building and maintaining positive stakeholder relationships
• Experience of leading a product team or project team to deliver its stated outcomes.
• Ability to define and adapt product scopes based on new insights.
• Experience of understanding problems within a service, product or process, and finding a positive solution to resolve the issue.
• Experience of being able to prioritise work based on what is valuable to do first and getting buy in from stakeholders for any associated project plans/ rollout plans/ roadmaps.
• Experience in backlog management and prioritisation.
• Ability to collaborate with other professions and skillsets, particularly in digital product contexts. Skills in accessibility compliance and the ability to ensure products meet necessary standards.
• Research and analytical skills to assess user feedback and integrate insights into product development.
  
  

Desirable Criteria

• Knowledge of user research, or service or interaction design, or software engineering practices, and how to apply them to design better products.
• Prior experience of working on digital services, ideally with a focus on communication services.
• Prior experience of agile working.
• Experience of providing day-to-day leadership for multi-disciplinary agile teams.