IT Governance and ITSM Trainer at Cambridge for Global Training, London, 24-28 November, £Fixed Fee

Trainer Required in London – IT Standards and Excellence in Operations

Course Dates: 24 – 28 November 2025

Timing: 1:30 PM – 5:30 PM

One-to-One Training | Fee: £1,200

Cambridge for Global Training is seeking a highly qualified trainer to deliver our upcoming course “IT Standards and Excellence in Operations” in London.

This is a 5-day, in-person programme, and the trainer must be based in London or nearby.

• Must be based in London or surrounding areas

• Minimum 10 years of experience in IT standards, governance, service management, risk, and compliance

• Strong background in the following areas:

• ITIL / IT Service Management (ITSM)
• IT Governance (COBIT, ISO/IEC 20000)
• ISO/IEC 27001 & Information Security
• Continuous Improvement (Lean, Six Sigma, Kaizen)
• IT Operations and Cybersecurity Risk Management
• Previous experience delivering corporate IT training
• Ability to provide practical insights and real-world case studies

By the end of the course, the participant will be able to:

• Understand key IT standards and frameworks, including ITIL, ISO/IEC 20000, and COBIT.
• Implement effective IT governance aligned with business goals and regulatory requirements.
• Optimise IT service management processes such as incident, problem, change, and service level management.
• Ensure compliance with legal, regulatory, and industry IT standards.
• Apply continuous improvement techniques to enhance efficiency and customer satisfaction.
• Identify, assess, and mitigate IT and cybersecurity risks.
• Promote a culture of excellence and value-driven IT operations.

Unit 1: Introduction to IT Standards and Governance

• Overview of IT Standards and Frameworks

• Importance of IT Governance in Operations

• Establishing IT Governance Structures

• Regulatory Compliance in IT Operations

• Roles and Responsibilities in IT Governance

Unit 2: IT Service Management

• Introduction to IT Service Management (ITSM)

• ITIL Framework Overview

• Incident Management Processes and Procedures

• Problem Management Best Practices

• Change Management Principles

Unit 3: Compliance and Risk Management

• Legal and Regulatory Requirements in IT Operations

• ISO/IEC 27001: Information Security Management

• Managing Cybersecurity Risks

• Risk Assessment and Mitigation Strategies

• Business Continuity Planning

Unit 4: Continuous Improvement in IT Operations

• Principles of Continuous Improvement

• PDCA (Plan-Do-Check-Act) Cycle

• Lean and Six Sigma in IT Operations

• Kaizen and Process Optimisation Techniques

• Implementing and Sustaining Improvements

Unit 5: Enhancing Operational Excellence

• Building a Culture of Excellence in IT Operations

• Measuring and Monitoring Operational Performance

• IT Service Metrics and Key Performance Indicators (KPIs)

• Root Cause Analysis and Corrective Action

• Lessons Learned and Best Practice Sharing

📍 Location: London, United Kingdom

📅 Dates: 24 – 28 November 2025

⏰ Time: 1:30 PM – 5:30 PM

💰 Fee: £1,200

👤 Capacity: Only 1 participant