Performance Analyst at HMRC, All UK Regional Centres, £Contract Rate

We want to maximise the potential of everyone who chooses to work for us. We offer a great work life balance. You have the opportunity to work at any of our brand-new Regional Centres and to also work remotely. Contracts vary in length dependent upon the project with the possibility to extend.

Your time spent with us short or long term will be invaluable - your skills and expertise are needed to deliver the largest digital and transformation projects in Government. There really couldn’t be a better time to join HMRC for your new contract opportunity!

Performance Analyst - Hybrid - 3 Month Contract

Must have SC Clearance

About the Role

We’re looking for a skilled and proactive Performance Analyst to join our Digital Services team. You’ll play a key role in delivering data-driven insights that improve service performance, enhance user experience, and support strategic decision-making. This is a hands-on role where you’ll collaborate with developers, designers, and researchers to shape digital services that meet user needs and business goals.

Key Responsibilities

• Lead the development and analysis of Key Performance Indicators (KPIs) for digital services.
• Use SQL and other tools to extract, interpret, and present meaningful insights.
• Build and maintain Performance Frameworks across the Agile lifecycle.
• Ensure data accuracy, quality, and relevance in all analysis.
• Collaborate with developers to implement audit tracking and resolve live service issues.
• Apply statistical techniques to assess the impact of service iterations.
• Support user-centred design by embedding data into product decision-making.
• Deliver clear, actionable insights and recommendations to improve services.
• Create engaging data visualisations using tools like Power BI, Google Analytics, Looker Studio, Excel/Google Sheets.
• Analyse user behaviour to drive customer-centric improvements.
• Communicate data stories to stakeholders to inform design and development.
• Ensure services meet performance standards set out in the Service Standard.
• Actively contribute to the Performance Analyst community, sharing best practices and innovations.

What We’re Looking For

• Proven experience in performance analysis or a similar data-driven role.
• Proficiency in SQL and familiarity with:
  • Power BI
  • Google Analytics
  • Google Tag Manager
  • Looker Studio
  • Excel / Google Sheets
• Strong understanding of both qualitative and quantitative data sources.
• Ability to work independently and proactively in a fast-paced environment.
• Excellent communication skills with the ability to translate data into actionable insights.
• Experience working in Agile teams and with User-Centred Design (UCD) approaches.
• Minimum capability at SFIA Level 4.
• SC Clearance