CAFM System Manager at Department for Work & Pensions, UK Office/Remote, 4 Months, £Contract Rate

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

The Estates Data & Systems team is a strategic enabler for DWP Estates, delivering robust, validated, and assured data, systems, and insight. As Estates Systems Manager - CAFM, you will play a pivotal leadership role in the management, governance, and continuous improvement of our Integrator's Computer-Aided Facility Management (CAFM) systems and digital estate solutions. You will drive supplier performance, lead on stakeholder engagement, and assure seamless system integration between suppliers, particularly during hypercare phases following DWP Estates mobilisation of Total Facilities Management (TFM), Guarding, and SCC contracts.

As a CAFM System Manager your main responsibilities will be to:

• Lead system and data governance across Estates teams, suppliers, and stakeholders, ensuring compliance and best practice.
• Oversee supplier performance and relationship management, holding suppliers to account for delivery and data quality.
• With the Estates Systems Lead develop and deliver the CAFM systems strategy, aligning with Estates and DWP Digital objectives.
• Lead on implementing the governance for assuring integration of CAFM, assuring robust API management and seamless data flows.
• Oversee system enhancements, including requirements gathering, solution design, and delivery in partnership with digital teams and suppliers.
• Deputise for the Estates Systems Lead (G7) as required, providing strategic and operational leadership across BAU and Workplace Services priorities.

Essential Skills

• Experience in CAFM system management, including governance, supplier management, and digital transformation.
• Experience working with an Integrator model, including mobilising contracts, assurance and supply chain management.
• Proven track record of managing hypercare activities post-mobilisation of large-scale FM contracts (Total Facilities Management, Guarding, Security Control Centre).
• Strong understanding and hands-on experience with API's, system integration, and digital estate solutions.
• Demonstrable experience in supplier performance management and contract mobilisation.
• Strong self starter with a proactive approach to all duties

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident 

As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

Armed Forces Covenant

DWP guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.