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Job Description
Key Responsibilities:
Lead the development of performance measurement frameworks and meaningful KPIs.
Apply quantitative and qualitative data analysis to drive service improvement.
Work closely with stakeholders, user researchers, and service teams to deliver actionable insights.
Communicate analysis clearly using appropriate formats and tailored messaging for varied audiences.
Interpret and analyse user data to guide service design and delivery decisions.
Support the collection, validation, preparation, and cleansing of data.
Use Power BI, Google Analytics, Looker Studio, and Azure Data Services to build dashboards and performance reports.
Leverage BigQuery and Google Tag Manager for advanced data analysis, tracking, and reporting.
Ensure compliance with digital service standards and accessibility principles.
Essential Skills and Experience:
Demonstrated 5+ years of experience working within performance analysis or similar roles.
Strong technical capability in:
Microsoft Power BI
Microsoft Azure Data Services
Google Analytics, Google Tag Manager, BigQuery, Looker Studio
Statistical analysis, hypothesis testing, and significance evaluation
Experience in designing and implementing performance frameworks and KPIs.
Skilled in user-centred analysis, translating user research and behaviour into strategic insight.
Excellent communication skills with the ability to present complex data clearly.
Familiarity with data quality assurance and preparation best practices.
Desirable Skills:
Experience in public sector, internal services, or large-scale digital transformation.
Exposure to agile environments and iterative delivery.
Understanding of data privacy, security, and governance frameworks.
Discovering Direct IT Contract Opportunities for Contract Spy members.