Service Desk Analyst at Keystream Group Limited, London, 5 Months, £190 per day (Outside IR35)

Keystream is seeking a Senior Service Desk Analyst to support its Windows 10 to Windows 11 upgrade programme. This role is ideal for a technically confident and service-oriented individual with NHS experience who can assist end users through the transition and provide 2nd line-level support during deployment.
This is a 5-month contract, paid at £190 per day, outside IR35.
Key Responsibilities:

• Act as the first point of contact for technical support related to the Windows 11 upgrade.
• Log, manage, and resolve tickets relating to the migration and post-upgrade issues.
• Provide remote and deskside support to NHS users, ensuring minimal disruption to services.
• Escalate complex issues to engineering teams as required.
• Maintain accurate documentation and update support knowledge base.
• Work collaboratively with the upgrade project team to support rollout schedules and user communications.

Required Experience:

• Previous experience in a senior NHS service desk or support analyst role.
• Hands-on experience supporting Windows 10 environments, with involvement in Windows 11 upgrade projects.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and user support skills, particularly within clinical or healthcare settings.
• Familiarity with NHS IT systems, environments, and support protocols.

If you have the experience and skillsets for this role, please send your cv for immediate review. Please note if you have not had a response within two weeks, please not your application was unsuccessful.