Support Engineer at Minstry of Justice, North East, £Contract Rate

The Ministry of Justice is rolling out a new technology service across the MoJ, replacing the existing FITS EUCS service deployed to circa 60,000 devices. The goal is to give our colleagues modern technology that makes a real positive difference to the way they work.

The Support Engineer will play a pivotal role within the Deployment Workstream of the team, managing the end-to-end deployment lifecycle for VIP Judicial users across multiple sites. This role requires daily travel to provide desk-side support to our Judicial/VIP colleagues.

As a Support Engineer your main responsibilities will be to:

• Provide high-quality desk-side IT support to Judicial/VIP users across multiple locations.
• Manage the full deployment lifecycle – from device build and configuration to final handover.
• Work independently to resolve issues, take ownership of tasks, and adapt to changing priorities.
• Maintain strong relationships with senior users, handling interactions with professionalism and diplomacy.
• Ensure timely delivery and execution of appointments and handovers to high standards.

Essential:

• Proven experience in desk-side IT support or a similar user-facing technical role.
• Strong communication and interpersonal skills, with the ability to engage diplomatically with senior users, including Judges and VIPs.
• Experience with device delivery, build, and configuration for users.
• Self-motivated and able to work independently, taking ownership of tasks and resolving challenges proactively.
• Ability to absorb and apply new project processes quickly, effectively managing end-to-end scheduling and device deployment.
• Strong organisational skills and attention to detail, ensuring that all appointments and handovers are executed on time and to high standards.
• SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks.  Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.

Please be aware that this role can only be worked within the UK and not Overseas.