Service Management Enterprise Architect at Reply Limited, London, 3 Months, £Contract Rate (Outside IR35)

We are seeking an experienced Service Management Enterprise Architect to support a major transformation program. This 3-month contract offers an opportunity to play a key role in shaping the strategic direction of IT Service Management (ITSM) capabilities.

Key Responsibilities:

• Provide architectural oversight on the ITSM Helix platform remediation project, ensuring alignment with business needs.
• Offer enterprise architecture expertise to help define the Enterprise Service Management (ESM) strategy.
• Act as a key liaison for Service Management within architecture forums, ensuring seamless integration into the broader IT landscape.

Skills:

• Proven experience as an Enterprise Architect with a strong focus on Service Management.
• Expertise in ITSM tools and frameworks (eg, Helix, ServiceNow, ITIL).
• Ability to drive strategic roadmap planning and ensure alignment with business objectives.
• Strong stakeholder management skills to support key decision-making processes.

This is a hybrid role with two days a week in the office.