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Workplace Technology Specialist at Dojo, London, £Contract Rate

Duration not stated

Contract Description

Workplace Technology Specialist - Contract

 

UK London

|

Enterprise Tech

|

20 Mar 2025

|

R-0003816

Dojo from the get-go

First launch was back in 2009. So with over 15 years in the payments industry, we’ve got a story to tell. 

Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers. 

And today, there’s over 1000 of us in multiple locations across the UK, Ireland, Spain, and Italy.

Our mission is to empower businesses to thrive in the experience economy by creating the tools and tech that turn transactions into meaningful relationships. 

We do that through sophisticated EPOS payments integrations, fast transactions, hospitality bookings, and a strong consumer restaurant app.

 

We are looking for an experienced IT Support Engineer on a contract basis to provide first and second-line support in a fast-paced, cloud-based environment. This role involves troubleshooting MacOS, Windows, network, and software issues, supporting Google Workspace, Office 365, and internal applications, and collaborating with service desk, infrastructure, and network teams.

What you will do...

  • Provide hands-on IT support across multiple locations, ensuring seamless technical operations.
  • Troubleshoot a range of issues across MacOS, Windows, and enterprise applications.
  • Support AV conferencing, corporate network troubleshooting, and cloud-based systems.
  • Manage and resolve tickets within defined SLAs while maintaining high customer satisfaction.
  • Document technical processes, policies, and knowledge base articles.

What will you bring...

  • Minimum 2 years of IT support experience, ideally in a fast-moving environment.
  • Strong problem-solving skills with a customer-first approach.
  • Experience supporting Google Workspace, Office 365, and endpoint management solutions.
  • Familiarity with ITIL frameworks and scripting (PowerShell, Bash) is a plus.
  • Ability to work effectively across Mac and Windows environments.
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