Project Control Analyst at World Wide Technology, Remote, 6 Months, £Contract Rate

World Wide Technology (WWT), a global technology integrator and IT solutions provider. World Wide Technology, established in 1990 in St. Louis, Missouri, collaborates with OEMs like Cisco and Dell EMC to offer infrastructure security and custom app development services to Fortune 500 companies in various sectors. With over 10,000 employees globally, we generate $17 billion in annual revenue and operate in regions including the US, UK, Canada, Europe, Costa Rica, APAC, and Middle East. We're proud to be consistently recognized as a top employer by Fortune and Glassdoor for over 13 years.

World Wide Technology Holding Co, LLC (WWT) has an opportunity for a Project Analyst. Below is the JD for the role. Please help me with the information needed to process your application, and I will contact you to discuss the role.

This is a contract Role & Inside IR 35

Project Analyst

Contract Duration: 6 months

Location: United Kingdom (Remote)

Job Description

Job Summary:

This position forms part of the B2B Virtual Program Team. The service desk operations team will support the end-to-end delivery of the program, migrating 75k customer circuits at sites.

The role is a customer-facing role using WWT systems and processes to manage the program deliverables with WWT’s partners and suppliers.

Function/ Role Deliverables:

• As part of the daily operations schedule, using a set of WWT in-house and customer bespoke systems, coordinate and drive the key deliverables needed to prepare customer sites for circuit migration: -
• Site Survey
• Site Remediation and Connectivity
• Kit shipping and pre-staging
• Field Services Co-ordination
• Circuit migration
• Liaise with customer and WWT suppliers during the process to ensure key deliverables and tasks are managed, tracked, and delivered.
• Using the systems and WWT’s ITSM tool, check and validate tasks and the progress of each deliverable at each stage.
• Support troubleshooting of tasks with internal and external stakeholders.
• Raise access requests and changes on the customer’s in-house system Remedy, coordinating all change tasks with the customer and WWT’s partners and suppliers.
• Referencing the customer’s internal catalog, raise purchase orders using the customer’s internal system (Oracle).
• Supporting the service delivery manager in regular task / stage status reports for both internal and external stakeholders.
• Provide a first point of escalation for customer queries.
• Help to identify gaps in systems, procedures, and processes needed to deliver outstanding service.
• Work with third parties as well as internal teams and processes to support continual improvement initiatives for service delivery optimization.
• Build strong relationships with internal and external teams and stakeholders to enable effective dialogue exchange between departments and organizations.

Experience (preferable)

• Service Desk experience in an operations environment.
• 1 plus years’ experience working in an operations environment.