Software Installation Engineer at Zoetis, Guildford, 6 Months, £Contract Rate

ob Title

Software Installation Engineer

Global job level

Contract (6 months rolling)

Team

Support

Business Unit

Centre of Excellence

Location

Remote but reporting into Virtual Recall based in Guildford, United Kingdom

Reporting to

Support Manager

Managed Resources

N/A

About Zoetis and Virtual Recall

At Zoetis, we are passionate about transforming animal health through innovative products, services, and solutions. Virtual Recall, an integral part of Zoetis’ continuum of care, empowers veterinary practices with cutting-edge technology that improves patient care, enhances operational efficiency, and fosters strong client relationships. As a key member of our team, you’ll be part of a mission-driven company committed to making a meaningful impact in the veterinary industry

Job Purpose

Software Installation Engineers are responsible for the installation and configuration of Virtual Recall software solutions ensuring that each deployment meets the highest standards of quality and consistency. The role is entirely remote, with little to no direct interaction with veterinary practice staff required. 

Core Responsibilities of Support Engineer

-          Remotely install and configure the Virtual Recall software on a variety of networks and hardware.

-          Ensure all installations are completed accurately and efficiently.

-          Maintain detailed records of installations and configurations.

-          Troubleshoot and resolve any issues that arise during the installation process.

-          Collaborate with other team members to improve installation processes and procedures.

-          Run regular QA reports to ensure that practices are receiving their full service offering and maintaining high-quality standards.

Key Skills

-          Excellent attention to detail: Ability to meticulously follow installation procedures and ensure every detail is correct.

-          Consistency: Ability to repeat tasks to same high quality and consistency every time, within the specified target timeframes

-          Independence: Happy to work independently and remotely, managing your own time and workload effectively.

-          Customer value focus: Desire to ensure the end customer receives the highest possible value from the service provided by the software.

Behaviours

Our colleagues make the difference

-          Be positive, collaborative, and supportive

-          Strengthen team spirit

Always do the right thing

-          Strive to continuously improve yourself, our products, and our company

-          Communicate openly and with candour

Customer obsessed

-          Walk in our client’s shoes wanting what is best for our animals

Run it like you own it

-          Use empathy and caring, can-do attitude

-          Make sure you have fun doing what you do!

We are one Zoetis

-          Use honesty, integrity, and fairness in everything: with colleagues, customers, partners, and suppliers

Training & Qualifications

-          High level of proficiency with Windows and the Microsoft suite.

-          Fluency in written and spoken English.

Experience for Installation Engineer role

-          Proven experience in software installation and configuration

-          Strong technical skills and familiarity with various software applications

-          Enjoy problem solving and have an ability to adapt to the ever-changing environment of a growing dynamic company. 

-          Self-sufficient, organised and able to manage a number and variety of tasks and responsibilities simultaneously. 

-          Previous experience of working within the animal/health veterinary industry would be beneficial.

Travel Requirement

-          All installations and training are carried out remotely so travel is not required.

-          You would be welcome to join the Support Team in the Guildford offices up to once per month.