IT Support Engineer at Mindelta, Nottingham, £170-£180 per day

An IT Support Engineer is responsible for providing technical support and troubleshooting for an organization’s computer systems, networks, and software applications. They ensure the smooth operation of IT infrastructure and assist users with any technical issues. Below is a typical job description:

Responsibilities:

• Technical Support:
• Provide first-line support to end-users for software, hardware, and network issues.
• Troubleshoot and resolve technical problems via phone, email, or remote desktop support.
• Diagnose and fix network, hardware, and software-related issues.
• System Maintenance:
• Install, configure, and maintain software applications, hardware, and networks.
• Perform regular system updates and patches to ensure security and performance.
• Ensure that systems are backed up regularly and restore systems from backups when required.
• Hardware and Software Installation:
• Set up and install new hardware, such as desktops, laptops, printers, and other peripherals.
• Install and configure software applications for users based on their requirements.
• Network and Server Management:
• Monitor network performance and ensure reliable communication.
• Assist with network configuration, including LAN, WAN, and VPN setups.
• Monitor and maintain servers to ensure optimal performance.
• User Account Management:
• Manage user accounts, permissions, and access control in line with company policies.
• Assist users with password resets, access requests, and permission management.
• Documentation:
• Maintain accurate records of all technical issues, resolutions, and support activities.
• Document standard operating procedures and best practices for IT support.
• Training and Support:
• Provide technical training and guidance to end-users on software tools and best practices.
• Assist with onboarding of new employees by providing necessary IT resources.
• Troubleshooting and Problem Resolution:
• Identify recurring technical issues and work with the IT team to implement permanent fixes.
• Actively monitor and manage IT systems to detect and resolve problems proactively.

Skills & Qualifications:

• Proven experience as an IT support engineer or in a related role.
• Strong knowledge of IT systems, networks, and hardware.
• Proficiency in troubleshooting hardware and software issues.
• Familiarity with operating systems (Windows, Linux, macOS) and networking concepts.
• Excellent problem-solving, communication, and customer service skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, Cisco CCNA) are a plus.

Job Types: Part-time, Freelance

Pay: £170.00-£180.00 per day

Expected hours: 08 – 15 per week

Work Location: On the road