Contract Description
The date of Start says 24th feb but it is not fixed, we may take ample of time here.
Address: UK (Alpha House, Lawnswood Business Park, Redvers Cl, Leeds LS16 6QY, United Kingdom)
Purpose of Position
To provide technical IT support to Brenntag end users and carry out daily maintenance tasks in a customer service-oriented environment.
Responsibilities
The key responsibilities of the role include but are not exclusive to:
Troubleshoot desktop/laptop and system/network problems, diagnose and solve hardware/software/incidents/problems via phone, email and in person
Incident and request management
Provide exceptional service support to the business
Provide solutions/work arounds to incidents
Contribute to polices, processes and procedures
Install, maintain and support new applications
Prioritise and manage several open cases and mini projects at one time
Establish excellent working relationships with the business and 3rd party’s
Keep up to date with advancements in technology
Ensure appropriate standards and procedures are adhered to
Daily systems monitoring
Support users on both hardware and software applications
Qualifications Required (Essential and Desired)
ITIL Foundation (or equivalent)
Experience & Knowledge (Essential & Desirable)
The ideal candidate would have a very high level of customer service experience and past experience working in a helpdesk environment. Training will be given where appropriate.
Essential:
Previous experience of at least 3 years of working on a technical service desk
Exceptional Customer Service
Willingness to travel to other company sites
Excellent communication skills, both written and verbal
UK Driving Licence
Desirable:
High Standard of incident and request management
Excellent troubleshooting and problem solving skills
Network troubleshooting, TCP/IP and general WAN/ LAN
ITIL Foundation Certified
Personal Skills & Attributes (e.g. Team Player, Strong Work Ethic)
Excellent work ethic with a positive approach to work
Excellent temperament with ability to remain calm and focussed in a high pressure environment
Job Types: Full-time, Freelance
Pay: £2,700.00-£3,000.00 per month
Work Location: On the road
Reference ID: IT Support Engineer
Discovering Direct IT Contract Opportunities for Contract Spy members.