Salesforce business Analyst (PSS& Service cloud) at Test Yantra Software Solutions Private Limited, London, £300-£360 per day

Job Description:
We are seeking a skilled Business Analyst with expertise in Salesforce Service Cloud and a strong understanding of PSS Cloud. The ideal candidate will be responsible for analyzing business requirements, optimizing Salesforce solutions, and collaborating with stakeholders to enhance customer service operations.

Key Responsibilities:

• Gather, analyze, and document business requirements related to Salesforce Service Cloud and PSS Cloud.
• Work closely with business and technical teams to design and implement Salesforce solutions that align with business objectives.
• Collaborate with stakeholders to identify process improvements and optimize customer service workflows within Service Cloud.
• Provide insights on PSS Cloud capabilities and its integration with Salesforce.
• Develop and maintain user stories, process flows, wireframes, and functional specifications.
• Ensure data integrity, security, and compliance within Salesforce systems.
• Conduct user training and support change management efforts.
• Work with developers and administrators to define system enhancements and troubleshoot issues.

Must-Have Skills:

• Strong experience with Salesforce Service Cloud.
• Understanding of PSS Cloud and its role within Salesforce ecosystems.
• Ability to translate business needs into technical requirements.
• Hands-on experience with Salesforce configurations, workflows, and automation tools.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Job Type: Freelance

Pay: £300.00-£360.00 per day

Experience:

• Salesforce: 5 years (required)
• PSS Cloud: 4 years (required)
• Service Cloud: 4 years (required)
• Business analysis: 6 years (required)

Work Location: In person