Business Analyst ( Service Cloud lightning) at Test Yantra Software Solutions Private Limited, London, £400-£440 per day

Job Description

key attributes:

· Hands-on experience with Service Cloud setup

· Great comms skills

· Ability to lead/run a stakeholder workshop (supported by the team)

· Lightning migration (preferable but not essential – we have the skills in-house to analyse the current state of classic and related tech debt/code)

· Salesforce Config skills – can get hands on and setup Salesforce Service Cloud in Lightning just to reiterate.

· Work with the team to analyse the “as-is” setup, queues, case assignment rules, etc. for considering ̎to-be̎ Operating model - working with business to flesh this out

· Consider GCSO use cases, requirements and features available on SC lightning, i.e. utilising OMNI channel, chat bot, knowledge, how we view all cases (open/closed) across all GCSO teams at a client

Job Type: Freelance

Pay: £400.00-£440.00 per day

Experience:

• Service Cloud lightning: 4 years (required)
• Business Analyst: 6 years (required)

Work Location: In person